Principal Technical Customer Support Engineer

Company: NetScout Systems Inc.
Location: Westford, MA
Posted on: August 4, 2016

Job Description:

NetScout Systems Inc.

Position: Principal Technical Customer Support Engineer (Westford, MA)

Multiple openings available.

Position requires ability to relocate to unanticipated locations

throughout the U.S.

Duties: Perform network management and monitoring support for external

clients. Troubleshoot and resolve complex 3G and 4G interworking

problems and product issues. Design and develop reports for 3G, 4G, and

LTE networks. Coordinate changes to network configuration and upgrades.

Perform maintenance of PM Appliances, Probes, Infinistreams, nSI, and

SDM Solutions. Leverage knowledge of VPN, WLAN, WWAN, LAN, TCP/IP, IMS,

GSM, EDGE, and LTE networks. Contribute to the development and ongoing

improvement of technical support procedures and infrastructure.

Requirements: Master’s degree (or foreign equivalent) in Computer

Science, Electrical Engineering, Network Security, Computer Engineering,

or a related field and three (3) years of experience in telecom network

management and monitoring; or in the alternative, Bachelor’s degree (or

foreign equivalent) in Computer Science, Electrical Engineering, Network

Security, Computer Engineering, or a related field and five (5) years of

experience as indicated above.

Also requires demonstrated expertise (DE): leveraging Protocol Analyzer

and debugger tools; DE working with 3GPP and 3GPP2 Standards, and

IP/MPLS and Ethernet technologies; DE administering and supporting

Mobility Applications, Mobility Platforms, VPN, WLAN, WWAN, LAN, TCP/IP,

IMS, GSM, and LTE networks; and DE performing network management,

monitoring, and technical support.

To apply, submit resume referencing Job Code #NN-PTCSE to

careers@netscout.com.

Keywords: NetScout Systems Inc., Lowell , Principal Technical Customer Support Engineer, Systems / IT / Software , Westford, MA, Massachusetts