Principal Technical Support Engineer
Company: NetScout Systems Inc.
Location: Westford, MA
Posted on: October 11, 2016
Job Description:
Position: Principal Technical Support Engineer (Westford,
MA) Position requires ability to relocate to unanticipated
locations throughout the U.S. Duties: Perform network management and monitoring support for
external clients. Troubleshoot and resolve complex 3G and 4G
interworking problems and product issues. Design and develop reports for 3G,
4G, and LTE networks. Coordinate changes to network configuration and
upgrades. Perform maintenance of PM Appliances, Probes, Infinistreams,
nSI, and SDM Solutions. Leverage knowledge of WWAN, LAN, TCP/IP, EDGE,
and LTE networks. Contribute to the development and ongoing improvement
of technical support procedures and infrastructure. Requirements: Master’s degree (or foreign equivalent) in
Computer Science, Electrical Engineering, Network Security, Computer
Engineering, or a related field and three (3) years of experience in telecom
network management and monitoring; or in the alternative, Bachelor’s
degree (or foreign equivalent) in Computer Science, Electrical Engineering,
Network Security, Computer Engineering, or a related field and five (5)
years of experience as indicated above. Also requires demonstrated expertise (DE): leveraging Protocol
Analyzer and debugger tools; DE working with IP and Ethernet
technologies; DE administering and supporting Mobility Applications, Mobility
Platforms, WWAN, LAN, TCP/IP, IMS, GSM, UMTS, and LTE networks, as well
as leveraging knowledge of related protocols; and DE performing
network management, monitoring, and technical support. To apply, submit resume referencing Job Code #VM-PTSE to careers@netscout.com.
Keywords: NetScout Systems Inc. , Lowell , Principal Technical Support Engineer, Systems / IT / Software , Westford, MA, Massachusetts