Senior Technical Support Engineer
Company: NetScout Systems Inc.
Location: Westford, MA
Posted on: August 24, 2017
NetScout Systems Inc.
Position: Senior Technical Support Engineer (Westford, MA)
Position requires ability to relocate to unanticipated locations
throughout the U.S.
Duties: Configure, monitor, and support network service assurance
products and solutions for the clientís Enterprise and 4G/LTE wireless
networks. Implement strategic LTE, IMS and next generation projects for
clients in accordance with network management best practices. Leverage
knowledge of LTE/ IMS, wireless data networks and Linux operating system
to maintain high availability of the product suite on-site, as well as
ensure continuous and ongoing access to the critical data provided by
network monitoring products. Coordinate product configuration changes
and upgrades, as well as perform ongoing maintenance of complex product
deployment. Apply knowledge of 3GPP/3GPP2/IETF Standards and IP
technologies to provide documented in-depth technical solutions and
training for engineers, as well as contribute to the ongoing development
and optimization of customer network performance, procedures, and
infrastructure. Provide technical guidance in troubleshooting and root
causing 3G/4G, IMS and VoLTE issues and outages. Interface with Support,
Sales, Development, and SQA teams in order to identify and resolve
client issues as per the defined SLAs.
Requirements: Masterís degree (or foreign equivalent) in Computer
Science, Electrical Engineering, Information Systems, or a related field
and three (3) years of experience supporting and delivering Telecom
infrastructure for 3G and 4G networks; or in the alternative, a
Bachelor's degree (or foreign equivalent) in Computer Science,
Electrical Engineering, Information Systems, or a related field and five
(5) years of experience as indicated above.
Also requires demonstrated expertise (DE): leveraging Protocol Analyzer
and debugger tools to perform network management and monitoring, and
deliver technical solutions to IMS, VoLTE and 3G/4G issues; DE in end-
to-end architecture, call flows, and troubleshooting of 3GPP/3GPP2
wireless networks, including CDMA 1X/EVDO, UMTS, and LTE; DE working
with enterprise and wireless network applications, and protocols
including IP Multicast (PIM), DNS, SIP, RTP, GTP, and GRE to monitor and
ensure network stability; and DE working with IP routing & switching,
IP/MPLS, VoIP, Ethernet technologies and troubleshooting carrier grade
backhaul and core networks, and automating system administrative tasks
using PERL and shell scripting.
To apply, submit resume referencing Job Code #SJ-STSE to
Keywords: NetScout Systems Inc., Lowell, Senior Technical Support Engineer , Systems / IT / Software, Westford, MA, Massachusetts
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