Field Installation Technician
Company: Planar
Location: Boston
Posted on: May 4, 2024
Job Description:
The Field Installation Technician will beresponsible for
performing field service, including installation and onsite service
support, on Planar hardware and software products. This includes
installation, troubleshooting and repair for customer installations
of Planar hardware and software products. Works collaboratively
with engineers to obtain technical skills and feedback in order to
resolve field product issues. who is responsible for performing
field service, including installation and onsite service support,
on Planar hardware and software products. This includes
installation, troubleshooting and repair for customer installations
of Planar hardware and software products. Works collaboratively
with engineers to obtain technical skills and feedback in order to
resolve field product issues.
What You'll Do:
- Install displays, mounting hardware, A/V equipment, and
interconnectivity equipment at customer locations independently or
with a team
- Maintain and service installed products at customer
locations
- Provide installation, setup and teardown of product for demos
and trade shows
- Report and escalate product issues and resolution to
appropriate personnel
- Work with Technical Support and Engineering teams to resolve
issues when standard troubleshooting and replacement of hardware
does not fix the problem
- Provide training and certification to integrators on site when
appropriate conditions apply
- Provide accurate notes and documentation on completed
projects
- Provide backup support to the Tech Support/Helpdesk to provide
answers to customers' technical requests via phone and email
- Communicate end-user feedback and issues to appropriate
personnel, and proactively propose solutions or appropriate
actions
- Ability to maintain acceptable standards of office conduct
- Ability to come to work demonstrating timely and regular
attendance
- Ability to handle stress effectively
- Ability to learn on the job in a fast-paced environment
Who You'll Work With:
- External Customers
- Engineering Team
- Technical Support Team
Requirements
What You'll Need:
- Excellent interpersonal, telephone, customer service, time
management, and decision-making skills essential
- Excellent written and oral communication skills and
demonstrated ability to communicate appropriate information to
customers and team members in a professional manner
- Ability to communicate effectively in writing to provide
documentation on completed installations
- Understanding of order process, escalation process, and ability
to provide feedback to Project Manager
- Ability to effectively maintain professional appearance and
demeanor in a variety of work environments
- Ability to work unsupervised while remaining efficient and
productive, completing work in an exceptional manner
- Comfortable using standard hand tools
- Basic understanding of electronics, connectivity concepts
- General knowledge of HVAC and Power requirements
- Knowledge of various A/V cables including but not limited to
HDMI and CAT 6
- Understanding of wiring schematics, measurements and system
drawings
- Must be able to read Visio and / or CAD drawings
- Ability to create Visio or CAD line drawings is desired
- 3rd party Control knowledge (Creston, AMX etc) is desired
- System integration experience is desired
- Government Clearance desired
- Comfortable working on a ladder for extended periods of
time
- Ability to use Microsoft Office Suite
- Knowledge of the order process, escalation process, and
providing project feedback to the Product Management team
- Mental ability to conduct on-going interpersonal interactions,
analyze and solve problems essential
- Ability to actively participate in team development and
team-oriented processes
- Physical ability to use computer hardware/software required
What You'll Need To Bring:
- Associates degree or equivalent in a technical field
- 2 to 4 years of professional work experience in a technical
role, preferably in an A/V company
Other Requirements:
This position requires the incumbent to work in an environment
where there may regular exposure to the following:
- General M-F with occasional weekend activity, hours are
dependent upon the project and site access and often extend beyond
the normal workday
- Position requires heavy lifting
- Ability to travel extensively and work substantial
overtime
- Scheduling flexibility based on business needs
- Working with others in a team setting
- Valid drivers license and use of a personal vehicle with proper
insurance
Benefits
All benefits start on first day of employment!
- 75% employer-paid medical for employee. Family coverage also
included.
- 100% employer paid dental, and vision for employee and
dependents
- 100% employer paid long-term, short-term disability, and life
insurance policy
- 401k Match, if you're contributing 5% we match 4%. 100% vested
immediately
- 10 paid holidays
- Starting at 15 days paid PTO (inclusive of sick and vacation
time) annually
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
Keywords: Planar, Lowell , Field Installation Technician, Engineering , Boston, Massachusetts
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