Senior Account Manager
Company: Oracle
Location: Boston
Posted on: May 18, 2024
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Job Description:
Job Description
We're on a journey to advance how health happens with technologies
that empower patients, support clinicians, inspire innovation, and
save lives. Our mission? To create a human-centric healthcare
experience powered by unified global data.
It's a big challenge, but big challenges are what we do best. We're
already transforming some of the world's largest health
systems-helping them turn data into lifesaving decisions and better
patient care.
We want people just as dedicated as we are to improving health
equity and delivering quality care across the globe. If you're
excited about making healthcare more human, you've come to the
right place.
The Oracle Health Managed Services (OHMS) Account Manager is
responsible for overseeing an assigned portfolio of Oracle Health
customer accounts with a focus on continuous improvements to
customer utilization and experience, facilitating contract
renewals, increased customer satisfaction, service level attainment
and incremental revenue growth.
The Account Manager seeks and finds opportunities for ongoing
improvement and simplification in business operating procedures
leading to improved effectiveness of the organization and
optimization of Oracle Health product/system use, adoption and
value realization.
The Account Manager develops, tracks and manages priorities and
committed actions to ensure progress on found opportunities.
Additional responsibilities include cultivating strong partnerships
with key internal and external customers and using relationships to
achieve positive outcomes and incremental revenue growth within
assigned customer account portfolio.
Career Level - IC3
Responsibilities
Leverage available tools, resources, insights and feedback to
identify customer struggles and opportunities for measurable
improvement.
Promote progress, advancements, and customer return on
investment/value via identification of baseline metrics and/or key
performance indicators (KPIs) and implementation of measurable
time-bound objectives aligned to metrics & KPIs.
Develop and maintain an Oracle Health Customer-Level Operational
Account Plan in accordance with quality standards/definitions to
maintain accurate account information, track and manage priorities
and committed actions and improve outcomes for customers.
Align, influence and collaborate with new and existing internal and
customer collaborators to establish, implement, and achieve
targeted outcomes and objectives outlined within Oracle Health
Customer-Level Operational Account Plan.
Areas of Account Plan focus and outcomes include:
Communicate opportunities for customers to engage with Oracle such
as technical events and business seminars.
Regular and timely updates to customers and internal stakeholders
about focus areas, progress, outcomes and open items.
Incremental revenue growth across customer portfolio attributed to
actions and focus areas driven through account plan.
Application Managed Services customer retention and contract
renewal including assistance with renewal of Support contracts and
pre-sales activities.
Progressive facilitation and representation of customer-level OCI
Migration Plans/Timelines.
Documented plans and timelines to transition customers toward
current code across all applicable Oracle Health platforms.
Increased Oracle Health system, solution, and/or workflow adoption
across customer end-users.
Increased clinical, financial and/or business office efficiency
(KPI improvement).
Decreased solution customization across applicable platforms (e.g.,
Clinical, Revenue Cycle, etc.)
Decreased support ticket volume across customer portfolio.
Increased or improved system performance, stability, and
compliance
Customer support activities that are not otherwise included within
the Oracle Health Customer-Level Operational Account Plan to ensure
effective service delivery within agreed budgetary constraints. May
include managing escalations, working in technology applications to
track issues, monitor resolution, and confirm process adherence
and/or general guidance to customers on effective and efficient
ways to use Oracle Health services and products, tools, systems,
interfaces, and procedures.
Collaborate with senior management, department leaders and other
internal and customer stakeholders to complete other duties
including generating communications, creating presentations,
planning meetings and participating in process improvement
initiatives.
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated locations only
US: Hiring Range: from $79,000 to $158,200 per annum. May be
eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience, market
conditions and locations, as well as reflect Oracle's differing
products, industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes
the following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three
calendar days from the posting date or as long as the job remains
posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's
technology to tackle today's problems. True innovation starts with
diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's
been done before. It's why we're committed to expanding our
inclusive workforce that promotes diverse insights and
perspectives.
We've partnered with industry-leaders in almost every sector-and
continue to thrive after 40+ years of change by operating with
integrity.
Oracle careers open the door to global opportunities where
work-life balance flourishes. We offer a highly competitive suite
of employee benefits designed on the principles of parity and
consistency. We put our people first with flexible medical, life
insurance and retirement options. We also encourage employees to
give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages
of the employment process. If you require accessibility assistance
or accommodation for a disability at any point, let us know by
calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability and protected veterans' status, or any
other characteristic protected by law. Oracle will consider for
employment qualified applicants with arrest and conviction records
pursuant to applicable law.
* Which includes being a United States Affirmative Action
Employer
Keywords: Oracle, Lowell , Senior Account Manager, Executive , Boston, Massachusetts
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