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Treasury Management Director of Operations

Company: Arvest Bank
Location: Lowell
Posted on: May 24, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company

  • Operationally deliver the Treasury Management brand to our customers everyday through management and oversight of several TM Operational functions including:
  • New Customer Onboarding, Customer Maintenance & Customer off boarding through the TM Onboarding Manager;
  • TM Customer Service and Technical Support through the TM Customer Service Manager;
  • ACH and Check Reconciliation Services Operations including fraud prevention through ACH Fraud Blocker and Positive Pay through direct supervision of Specialists.
  • Provide ongoing coaching and support to staff to improve the customer experience.
  • Provide insight to Product Management related to ways the customers are using the products and how they could/should be improved over time.
  • Serve as a TM Advocate for all bank wide process changes that could impact TM Customers - such as CRM project, Encore, etc. Interpret impacts and filters to the correct part of the organization or action.
  • Partner with all other bank operational areas to advocate for TM needs in their areas - in conjunction with the appropriate TM Product Manager.
  • As a member of the TM Leadership Team, contribute to the development of TM strategies at company. Set the strategy and direction for TM Operations, with approval from the Executive Director. Execute TM strategy within TM Operations, connect TM strategy to day to day activities, and update the operations team on a regular basis.
  • Partner with peer members of the TM Leadership Team such as:
  • TM Regional Sales Managers, to ensure regional efforts are consistent and aligned to the overall TM sales strategy;
  • TM Director of Product Management, to ensure Go to Market efforts are in line with Product Development strategies;
  • TM Director of Planning and Execution, to ensure Operations processes are in alignment with Planning and Execution strategies.
  • Establish a strong team dynamic, where peers are comfortable teaching and learning from each other, resulting in a culture of continuous personal development and process improvement.
    • Bachelor's degree in business related field (Finance, Economic, Accounting, etc.) or equivalent work experience required.
    • 8 Years of Treasury Management Influencing or Leadership Experience required.
    • Expert level knowledge of the Treasury Management discipline required.
    • Certified Treasury Professional (CTP) designation or ability to obtain within 12 months required.
    • Expert level knowledge of bank provided Treasury Management products, vendors, solutions, and operational delivery required.
    • Proven partnership skills across many areas of an organization required.
    • Strong understanding of the TM process and knowledge of how to drive success resulting in better margins - more income by managing costs down required.
    • Strong understanding of Risk Management discipline and how to balance risk mitigation with revenue generation required.
    • Strong coaching skills - within and across teams required.
    • Proven track record of strong Leadership skills to drive an operational environment of continuous process improvement required.
    • Excellent verbal and written communication skills required - able to influence at all levels.
    • Demonstrated ability to attract, develop and lead strong teams required.
    • MBA preferred.
    • Company experience preferred.

Keywords: Arvest Bank, Lowell , Treasury Management Director of Operations, Accounting, Auditing , Lowell, Massachusetts

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