Digital Banking Specialist

Company: Newburyport Five Cents Savings Bank
Location: Newburyport
Posted on: January 19, 2023

Job Description:

Description:
Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team. If you are seeking an organization who treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now. The Digital Banking Specialist is responsible for performing and assisting in all activities of the Bank's Digital Banking Operations including, but not limited to, taking customer calls, online/mobile banking access implementation, as well as troubleshooting and training of internal and external customers on the functionality of the online platforms. This position also reviews and takes action on all NCR releases, reporting and monitoring of accounts, and assists the Service Center department as needed. Operational Effectiveness: - Provides hands-on assistance for all Digital Banking/Service Center functions as needed. - Researches and resolves customer issues thoroughly and within a timely manner. Follows up with appropriate parties. - Works exception items and fraud suspects. - Monitors reports as assigned and on an ongoing basis. Verifies transactions appropriately. - Performs post-onboarding reviews with customers to ensure expectations are met and users are satisfied with the online services. - Works with other Bank employees to resolve customer requests and discrepancies related to Digital Banking Operations. - Assists in preparation and research pertaining to auditing, examinations, and monitoring requests. - Leads projects as assigned by VP, Service Center & Digital Banking Manager. - Assists customers on various platforms offered by Newburyport Bank, including, but not limited to, online and mobile banking, Bill Pay, remote deposit capture, mobile deposit, ACH transfers, Zelle transfers, debit cards, Business online Banking, Customer Service Tool (CST), and EFT. - Provides high-level support for the Beb (Business online banking) customers. - Works with customers to uncover needs related to online financial tools and resources, as well as develops customized approaches for each person/company/organization. Ensures delivery of products/services is completed within agreed upon timeframe

Requirements:
- Bachelor's Degree and/or 3 years of experience in Digital Banking. - Experience with Digital Banking, banking, NCR (DI), Ensenta, Zelle - (FIS), Compass, E-Statements, CST, Payments One, FIS and SavvyMoney is preferred. - Familiarity with Zelle Network Participation and Fraud Rules is helpful. - Knowledge of Bank Secrecy Act, Patriot Act, OFAC rules, NACHA procedures and deposit regulations, including specifically Regulations CC, DD (TIS), and E is helpful. - Excellent organizational, written, and verbal communication skills. - Strong problem-solving and analytical skills. - Proficient in Microsoft applications (Word, Excel, and Outlook). - Ability to work effectively both independently and as a team member. - Professional demeanor and professional maturity required for working closely with customers, employees, and vendors. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Member FDIC -Member DIF - EOE/Disabilities- Veterans - Equal Housing Lender- Bank NMLS#413282 PM21 PI201160602

Keywords: Newburyport Five Cents Savings Bank, Lowell , Digital Banking Specialist, Accounting, Auditing , Newburyport, Massachusetts