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Location: Lowell
Posted on: November 13, 2021

Job Description:


The incumbent schedules appointments, checks patients in and out, makes confirmation calls as well as makes pre and post visit calls regarding open referrals, procedures, and insurance. The incumbent will also provide clerical support, demonstrating the knowledge, skills and attitude for excellence in customer service. The receptionist works collaboratively other disciplines to ensure an integrated approach to patient care and maintains constant communication among the members of the health care team

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

  • Welcomes patients or other customers in a friendly and courteous manner
  • Greets and escorts patients to assigned room or area.
  • Communicates with patients, visitors, and co-workers in a professional and courteous manner.
  • Competent in computer skills and the registration process.
  • Practices proper telephone techniques and etiquette according to Lowell Community Health Center Protocol
  • Oversees the reception area ensuring that potential delays are communicated to the patients and ensuring that the area is neat and orderly
  • Communicates to Clinical Leadership staff when unable to complete requested tasks.
  • Maintains infection control practice at all times, especially with patients requiring isolation/reverse precautions.

    Successful candidate will possess flexibility, attention to detail, cultural sensitivity in a diverse environment and the ability to work as a valued team member in a fast-paced clinical setting.


    • High school graduate or equivalent.


      At least one-year experience in a clinical or health care setting preferred

      Demonstrated experience working with diverse cultures.

      Previous experience supporting primary care services preferred.


      Required to work some evenings and possibly some weekends

Keywords: LOWELL COMMUNITY HEALTH CTR., Lowell , Receptionist, Administration, Clerical , Lowell, Massachusetts

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