Patient Experience Representative I- Pain Clinic
Company: Boston Children's Hospital
Location: Brookline
Posted on: July 2, 2025
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Job Description:
Position Summary: Works under close supervision to provide
support to the administrative operations of a clinical service and
works to ensure the best possible patient experience by effectively
coordinating services to patients and families. Demonstrates
interest in and ability to departmental and organizational
initiatives & projects with a focus on continuous process
improvement. Performs various administrative functions requiring
basic knowledge of programs and services. Provides positive and
effective customer service that supports departmental and hospital
operations. Key Responsibilities: Patient Encounter Management:
Provides positive and effective customer service that supports unit
operations. Collaborates with referring providers and practices.
Obtains required authorizations to compile patient and staff
schedules. Schedules patients and supports the patient encounter
Check In / Check Out: Greets and directs patients, families and
visitors. Monitors daily schedule and coordinates flow with
clinicians /supervisor. Reconciles payments and prepares deposits,
provides record of transactions in Hospital systems Facilitates and
directs communication with Financial Counseling. Administrative:
Maintains personal calendars for physician/supervisor(s). Schedules
meetings, programs and events. Records and forwards messages,
triages call for urgent information or services, initiates call for
emergency services. Provides routine clerical support as needed.
Process Improvement: Actively contributes to departmental and
organizational initiatives & projects with a focus on continuous
process improvement. Assists in implementing change in internal
systems and procedures. Minimum Qualifications Education: High
School Diploma/ GED. Bachelor’s degree preferred Experience: No
healthcare experience required - Basic customer service and
computer skills. Makes use of customer service knowledge to assist
patients and families in resolving problems. Conveys a positive
demeanor when interacting with patients, families, and coworkers.
Ability to communicate in a clear, effective manner both orally and
in writing and demonstrate empathy in difficult personal
situations. Ability to work with diverse internal and external
constituencies. Demonstrates the ability to pay attention to detail
and accuracy. Schedule: Monday-Friday, 100% onsite with potential
of hybrid down the road *PER Positions are currently eligible for a
Sign-on Bonus of $2,000 for full time positions* Boston Children’s
Hospital offers competitive compensation and unmatched benefits
including flexible schedules, affordable health, vision and dental
insurance, child care and student loan subsidies, generous levels
of time off, 403(b) Retirement Savings plan, Pension, Tuition and
certain License and Certification Reimbursement, cell phone plan
discounts and discounted rates on T-passes.
Keywords: Boston Children's Hospital, Lowell , Patient Experience Representative I- Pain Clinic, Administration, Clerical , Brookline, Massachusetts
