Patient Experience Representative- Autism Spectrum Center
Company: Boston Children's Hospital
Location: Brookline
Posted on: January 1, 2026
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Job Description:
At Boston Children’s Hospital, the quality of our care and our
inclusive hospital working environment lies in the diversity of our
people. With patients from local communities and 160 countries
around the world, we’re committed to reflecting the spectrum of
their cultures while opening doors of opportunity for our team.
Here, different talents, pursue common goals. Voices are heard and
ideas are shared. Join us and discover how your unique contribution
can change lives. Yours included. Position summary You will work to
provide support to the administrative operations of the Autism
Spectrum Center and will work to ensure the best possible patient
experience by effectively coordinating services to patients and
families. You will demonstrate interest in and ability to
departmental and organizational initiatives & projects with a focus
on continuous process improvement. You will perform various
administrative functions requiring basic knowledge of programs and
services. You will provide positive and effective customer service
that supports departmental and hospital operations. This role is
not primarily patient facing, and will be 100% in person during
training. Key responsibilities Patient Encounter Management:
Providing positive and effective customer service that supports
unit operations Collaborating with referring providers and
practices Obtaining required authorizations to compile patient and
staff schedules Scheduling patients and supporting patients
encounter Check In / Check Out: Greeting and directing patients,
families and visitors Monitoring daily schedule and coordinating
flow with clinicians/supervisors Reconciling payments and preparing
deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative: Recording and forwarding messages, triaging calls
for urgent information or services, initiating call for emergency
services Providing routine clerical support as needed Minimum
qualifications Education: A high school level of education,
bachelor’s degree preferred Experience: Prior customer service or
administrative experience preferred The ability to communicate
effectively both orally and in writing and provide empathy in
difficult interpersonal situations The ability to work with diverse
internal and external constituencies Schedule: 8:30-5pm (Hybrid
after training) This role is eligible for a $2,000 sign on bonus
(not eligible for internal candidates). Boston Children’s Hospital
offers competitive compensation and unmatched benefits including
flexible schedules, affordable health, vision and dental insurance,
child care and student loan subsidies, generous levels of time off,
403(b) Retirement Savings plan, Pension, Tuition and certain
License and Certification Reimbursement, cell phone plan discounts
and discounted rates on T-passes. Experience the benefits of
passion and teamwork. The posted pay range is Boston Children’s
reasonable and good-faith expectation for this pay at the time of
posting. Any base pay offer provided depends on skills, experience,
education, certifications, and a variety of other job-related
factors. Base pay is one part of a comprehensive benefits package
that includes flexible schedules, affordable health, vision and
dental insurance, child care and student loan subsidies, generous
levels of time off, 403(b) Retirement Savings plan, Pension,
Tuition and certain License and Certification Reimbursement, cell
phone plan discounts and discounted rates on T-passes. Experience
the benefits of passion and teamwork.
Keywords: Boston Children's Hospital, Lowell , Patient Experience Representative- Autism Spectrum Center, Administration, Clerical , Brookline, Massachusetts
