LowellRecruiter Since 2001
the smart solution for Lowell jobs

Technical Support Engineer/Specialist

Company: Kronos
Location: Lowell
Posted on: September 13, 2020

Job Description:

Location: Lowell - Massachusetts - USA Function: Customer Service/Support Ref #: Description The Technical Support Engineer delivers comprehensive high quality telephone support on Kronos SMB software and hardware products. The Technical Support Engineer is expected to deliver high quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the Workforce Dimensions Product - Help Desk support of assigned cases including outbound call backs, e-mails and support tickets - Use of knowledge and experience to resolve difficult problems submitted by end-users while making use of debugging skills and problem solving abilities; Timely, accurate, and complete responses to inquiries - Understands and possesses solid problem solving and troubleshooting techniques to efficiently validate/escalate customer issues and demonstrates awareness of Key Performance Indicators and personal metrics and their impact on service level agreements - Demonstrates ability to effectively set and manage internal/external customer expectations - Effectively manage stress with the proven ability to handle difficult customer situations while remaining positive and customer-focused - Must possess good organizational skills and the Ability to work both independently and as a part of a team - Consistently and effectively communicating with management to make sure issues areescalated and resolved - Late Shift and On Call availability if needed Qualifications - Experience using Time & Attendance, Payroll and/or Human Resource applications or related experience helpful but not required - Strong troubleshooting skills - Familiarity with TCP/IP, Oracle/ SQL, Web Technologies (HTTP, Java, Databases (Postgres/Cassandra) Redis/OpenAM) a plus - Exceptional organizational, time-management and planning skills with a strong attention to detail needed - Excellent written, oral communication, listening and telephone skills - Strong computer skills with a proficiency of Web and Microsoft Office Suite - Previous help desk experience is desired - 4-year college degree preferred Corporate overview You're empowered when you're a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day. EEO Statement Equal Opportunity Employer Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination Provision Kronos participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 .

Keywords: Kronos, Lowell , Technical Support Engineer/Specialist, Engineering , Lowell, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

Sr Mgr Engineering
Description: Job DescriptionAre you interested in joining a dynamic, inclusive, and growing professional organization Our primary focus is to design and deliver mission capable hardware to our customer. We provide (more...)
Company: Raytheon
Location: Marlborough
Posted on: 09/23/2020

Sr Mechanical Engineer I
Description: Job DescriptionRaytheon Missiles and Defense---- RMD Mechanical Product Team MPT leads in mechanical hardware design, development and production of radar, sonar, torpedo and combat system equipment.--The (more...)
Company: Raytheon
Location: Marlborough
Posted on: 09/23/2020

Diesel Mechanic - Fairfield
Description: Job Description: 10 10 At Hogan, We Mechanic Better Whether you have years
Company: Hogan Transportation
Location: Boston
Posted on: 09/23/2020

SQA Test Automation Engineer
Description: Job DescriptionSymbotic is looking for people who thrive in a fast paced, solutions oriented and creative environments. As a Software Quality Assurance Engineer you join the SQA team
Company: Symbotic
Location: Wilmington
Posted on: 09/23/2020

Data Engineer (Boston/Remote)
Description: At Reify Health, we are building a more creative healthcare system. We envision a world where every potential therapy, if safe and effective, is available to the patients who can benefit. Our healthcare (more...)
Company: Reify Health Inc
Location: Boston
Posted on: 09/23/2020

Senior Principal Operations Engineer
Description: Job Description: The Raytheon Missiles and Defense RMD Advanced Manufacturing Test Solutions team is seeking an enthusiastic, innovative team member to lead Common Factory Test Platforms CFTP projects (more...)
Company: RTX
Location: Boston
Posted on: 09/23/2020

Senior QA Engineer Job
Description: Purpose and Passion --- Comprehensive Benefits --- Life-Work Integration --- Community --- Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation (more...)
Company: Boston Scientific Gruppe
Location: Marlborough
Posted on: 09/23/2020

Staff Automation Engineer
Description: SunIRef:Manu:title Our Opportunity: We are hiring Staff Software Development Engineer in Test for our Personalization team in Boston, MA. In this position, you will write easy to understand, good quality (more...)
Company: Chewy
Location: Boston
Posted on: 09/23/2020

Senior Front End React Engineer
Description: AGERO SWOOPSan Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance.--Agero Swoop combined provide roadside protection for 100M (more...)
Company: Agero, Inc.
Location: Boston
Posted on: 09/23/2020

Telecommute Senior Cloud Cyber Security Threat Management Engineer
Description: A health insurance company has an open position for a Telecommute Senior Cloud Cyber Security Threat
Company: VirtualVocations
Location: Hartford
Posted on: 09/23/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Lowell RSS job feeds