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Senior Cloud Tools Engineer

Company: UKG (Ultimate Kronos Group)
Location: Lowell
Posted on: January 15, 2022

Job Description:

Seasoned, experienced professional with a complete understanding and wide application of principle, theories, and concepts in the field of Cloud Engineering. Applies a full understanding of area of specialization to resolve a wide range of issues in creative ways. General knowledge of other related disciplines, business unit function and cross group dependencies/relationships. Develops solutions to a variety of significantly complex problems where analysis of data requires evaluation of identifiable factors. Exercise's authority and judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Has a broad knowledge of a variety of alternatives and their impact on the business unit. Assists in establishing departmental policies and procedures.

The duties of a Senior Cloud Engineer will be to support and maintain various Cloud Infrastructure Technology Tools in our hosted and public Cloud production/DR environments. He/She will be the subject matter expert for specific tool(s) or monitoring solution(s). Will be responsible for testing, verifying and implementing upgrades, patches and implementations. He/She will also partner with the other service and/or service functions to investigate and/or improve monitoring solutions. May mentor one or more tools team members or provide training to other cross functional teams as required. May motivate, develop, and manage performance of individuals and teams while on shift. May be assigned to produces regular and ad-hoc management reports in a timely manner.

--- Managing and configuring cloud solution tools ranging from logging, monitoring, and password management
--- Provide support all pre-defined supported cloud tools
--- Assist users of these tools in development of workplace efficiency and process flow development
--- Support and work within the ITIL support structure for Change, Problem and Capacity management
--- Collaborate closely with other support teams to provide quality of service to the customer both internal and external
--- Documentation in the form of basic How to documents, designs documentation, performance reporting as well as operational procedures


--- 5+ years of experience with cloud-based support tools and direct Tool's engineering and support experience
--- Bachelor's degree in related field preferred
--- Two years hosting, cloud hosting, or SaaS experience
--- Fundamental understanding and direct hands-on experience with major cloud-based tools
--- Cloud Security and event logging and reporting- For example: SecureWorks, Splunk, etc
--- Cloud Solutions Monitoring- For example: Solar Winds, CA Nimsoft, Splunk, and Microsoft SCOM
--- Cloud Password Management- For example: CyberArk, BeyondTrust, etc
--- Solid Basic Understanding of cloud-based network functionality and operations
--- Solid Basic Understanding of cloud-based platform solution, functionality and operations
--- Understanding and experience with Support and Service Desk applications
--- Solid verbal and written communication skills
--- ITIL experience or certification in the following areas is a strong plus: ITIL foundations V3, Change management, Problem management, Capacity Management

Keywords: UKG (Ultimate Kronos Group), Lowell , Senior Cloud Tools Engineer, Engineering , Lowell, Massachusetts

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