Training Manager (Property Management)

Company: New England Heritage Properties
Location: Lowell
Posted on: May 15, 2022

Job Description:

Job DescriptionJob Title: Training ManagerReports To: Chief Operating Officer (COO)Schedule: Monday - Friday 8:30 AM to 5:00 PM - 40-45+ hours a week.

• Earlier or later hours may be needed depending on the duties of the job.FLSA Status: ExemptDate: March 2022Summary: The training coordinator is responsible for training property management related leasing and administrative functions across the portfolio of real estate managed by Heritage Properties. The primary function is to administer a training syllabus focused on the skills outlined in further detail below, evaluate the progress made by various trainees, and adapt the syllabus as needed to ensure successful outcomes of their trainees. While much of their attention will center on training new hires, they will also be expected to provide reinforcement and refreshers for existing staff members. Finally, although it is not the primary duty of this position, it is expected that the training coordinator will assist in providing coverage at various properties/offices based on current vacancies or staff absences as their schedule allows.Supervision Exercised: Although no permanent supervisory duties are required, the training coordinator will closely monitor and mentor their roster of trainees from the initial introductory period through at least their first 90 days with the company in tandem with the trainee's manager. Depending on the location and role being performed, temporary supervision of other team members may be required. Essential Duties and Responsibilities: (Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class.)
  • Understand Heritage Properties' expectations, policies, procedures, and guidelines for the following items:
    • Customer Service
      • Values (respect, timeliness, honesty, etc.)
      • Guidelines for in-person interactions
      • Guidelines for telephone/video calls
      • Guidelines for email correspondence
      • Apartment Leasing
        • Prospect Pipeline
        • Pre-qualification
        • Tours & closing the lease
        • Application through approval
        • Approval through move-in
        • Lease Renewals
          • Timeline and important dates
          • Resident outreach
          • Paperwork/requirements
          • Resident Relations
            • The lease terms and what they mean
            • Legal notices
              • Lease violations
              • Non-payment of rent
                • Train various new or existing employees, with varying levels of previous knowledge/experience on the items discussed above via multiple different learning methods (visual, auditory, etc.)
                • Assess the progress made by a trainee on the items listed above and make modifications to their training plan in order to give them the best chance of success
                • Provide coverage for various positions, deploying the skills outlined above, across all properties managed by Heritage Properties in order to:
                  • Further their knowledge of the different properties managed by Heritage Properties in order to more effectively train trainees
                  • Assist with properties operations as vacancies or staff absences require
                  • Other related duties as may from time to time be determined to be necessary by the COO or other senior level management.Education & Experience:
                    • High school degree or GED is required. Associates degree or higher-level degree is preferred.
                    • Two years of property management experience or equivalent is required.
                    • Valid driver's license and reliable transportation. Required Skills, Knowledge & Abilities: Proficient in Microsoft Office and Excel. Must be highly motivated and able to work independently. Ability to handle pressure due to complexity and time-sensitivity of tasks. Possess excellent organizational and proofreading skills. Strong attention to detail. Friendly, energetic with strong interpersonal skills. Proven phone and in-person sales skills. Ability to be an active team member within the company. Ability to preserve and respect resident and applicant confidentiality. Professional demeanor and appearance to properly represent property portfolio. Willingness to work evenings and weekends. Valid driver's license required.Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
                      • Required to sit for long periods of time.
                      • Infrequent light physical effort required.
                      • Required to drive to and from Heritage property sites – with personal vehicle, mileage is reimbursed.
                      • Driving can be in inclement weather.
                      • Work typically involves standing and walking to show properties. Walking the properties includes during all types of weather like rain, snow, freezing or very warm temperatures. Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
                        • Work performed in an office environment and at property locations.
                        • Travels to and from multiple offices to provide training upon hire of office personnel or coverage if needed.
                        • Any duties on the job description could change or new duties can be added at anytimeBenefits:
                          • Paid Time Off - including holidays and your birthday!
                          • 401(k) & 401(k) matching (up to 4%)
                          • LTD & Life Insurance (Employer-Funded)
                          • Medical (Blue Cross Blue Shield) & Dental (Altus Dental)
                          • Professional Development Assistance
                          • Employee Assistance Program
                          • Access to Financial AdvisorHeritage Properties is proud to practice Equal Employment Opportunity and Affirmative Action (EEO/AA). All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR9j5n1M3tk1

Keywords: New England Heritage Properties, Lowell , Training Manager (Property Management), Executive , Lowell, Massachusetts