SaaS B2B Client Success Director - Remote
Posted on: September 13, 2022
WE GO BEYOND THE OBVIOUS, USING INTELLIGENCE, PASSION AND
CREATIVITY TO INSPIRE NEW THINKING AND SHAPE THE WORLD WE LIVE IN.
TO START A CAREER THAT IS OUT OF THE ORDINARY, PLEASE APPLY...
CLIENT SUCCESS DIRECTOR, KANTAR MARKETPLACE NORTH AMERICA -
Kantar is the world's leading marketing data and analytics company.
We have a complete, unique and rounded understanding of how people
think, feel and act; globally and locally in over 90 markets. By
combining the deep expertise of our people, our data resources and
benchmarks and our innovative analytics and technology, we help our
clients understand people and inspire growth.
The Kantar Marketplace team is looking for an accomplished
data-driven Client Director with an admirable record of leading
successful product initiatives from concept to market.
An exciting opportunity to drive client success for Kantar
Marketplace in North America. Reporting to the Head of Client
Success, Americas- Kantar Marketplace, you will be responsible for
driving client satisfaction, ensuring appropriate NA specific
training for teams, and driving continuous process improvement, as
well as giving critical input into product innovation that helps
grow the Marketplace business in North America.
Kantar Marketplace is an automated market research platform
designed for insights professionals, marketers and agencies who
want to test, learn and move faster. It is the only market research
platform with solutions that have been independently validated to
predict sales and brand growth. We are committed to helping our
clients unlock powerful insights through our verified audiences,
intuitive self-serve dashboards and expert consulting - in over 65
The platform powers both a core storefront and portfolio of
self-serve and serviced agile solutions (Kantar Marketplace), plus
client-specific versions of the platform and portfolio (Kantar
The Client Success Director in North America will have in-depth
knowledge of the platform, and the solutions offered on it. They
will be focused on elevating and growing the usage of Kantar
Marketplace both internally and externally across NA, as well as
continuously focused on improvement of the platform.
Client Engagement and Communication
Walk new self-serve clients through their first study on KMP &
follow up after first project
Follow up with clients to get feedback on their experience/share
that with key KMP teams - participating in regular check-ins with
larger KMP clients
Ensure regular communication with KMP clients to drive repeat usage
and upsell other solutions on KMP
Ensure Marketplace clients are receiving quick responses to
requests and questions, and help train them to use the tools to
answer their business questions
Partner with Client Leadership/Client Partners across Kantar NA
divisions to pitch and demo the Kantar Marketplace platform and
Support in the execution and creation of Marketing content for
Client Webinars, conferences, thought leadership pieces, client
quotes/cases studies, etc...
Support on the rollout and creation of additional NA training
documents and training sessions for KMP product rollouts and
Ensure training docs are kept up to date
Continuously look to develop/refine the execution process for the
platform to ensure solutions can be delivered at scale
Help facilitate client transitions to KAP for existing solutions
(i.e LEX TV, Context Lab)
Participate in internal regular check-ins for larger KMP clients to
ensure process review and improvement to drive higher client
Participate in providing feedback and regular discussions with
Profiles KMP leads, KMP PM Support team leads, and others to
continuously review and improve the Fieldwork process for KMP
Collect client and internal feedback on NA-specific product and
Identify platform needs to increase efficiency, speed, quality, and
ease of use both internally and externally
Achievement of revenue and profitability targets
High levels of client satisfaction
Clear and efficient ways of working between Kantar departments and
EXPERIENCE & CAPABILITIES
Passion for driving success of the Kantar Marketplace platform
Commercially driven and eager to please clients
Strategic thinker who systematically solves problems and
hypothesizes possible customer pain points, expectations and
Ability to interface directly with clients with strong presentation
skills and ability to command a presence
Clear and effective communicator, with proven success working
across departments and/or divisions
Organizational agility with the ability to establish strong
cross-functional relationships and to influence and inspire
Strong understanding across Kantar offers in North America
Operationally minded with proven success improving processes and
Comfortable dealing with the unknown, and able to build plans and
processes from scratch
Ability to work at a fast pace, with a true self-starter
We provide a comprehensive, highly competitive benefits package,
Medical plans with comprehensive, affordable coverage for a range
of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
401k with matching
Tuition Reimbursement, Commuter benefits
Please note that by applying to this opportunity you consent to the
personal data you provide to us to be processed and retained by The
Kantar Group Limited ("Kantar"). Your details will be kept on our
Internal ATS (Applicant Tracking System) for as long as is
necessary for the purposes of recruitment, which may include your
details being shared with the hiring manager.
KANTAR REWARDS STATEMENT
At Kantar we have an integrated way of rewarding our people based
around a simple, clear and consistent set of principles. Our
approach helps to ensure we are market competitiveand alsoto
support a pay for performance culture, where your reward and career
progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and
creativity to inspire new thinking and shape the world we live in.
Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and
supportive working environment where people feel included, accepted
and are allowed to flourish in a space where their mental health
andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent
pool, be locally representative, drive diversity of thinking and
better commercial outcomes.
Kantar is the world's leading data, insights and consulting
company. We understand more about how people think, feel, shop,
share, vote and view than anyone else. Combining our expertise in
human understanding with advanced technologies, Kantar's 30,000
people help the world's leading organisations succeed and grow.
Keywords: Kantar, Lowell , SaaS B2B Client Success Director - Remote, Executive , Lowell, Massachusetts
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