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Managing Director - LTLC

Company: South Middlesex Opportunity Council
Location: Lowell
Posted on: September 18, 2022

Job Description:

SUMMARY Manage overall system of emergency housing, case management and supportive services designed to maximize housing flow out of the emergency shelter and into affordable housing for persons experiencing homeless in the Greater Lowell area. Oversee the management of interdisciplinary housing stabilization team with a focus on ensuring successful client placements into housing and the coordination of appropriate supportive services to sustain housing and develop/enhance skills.PRIMARY RESPONSIBILITIES

  • Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
  • Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
  • Oversee the management of an interdisciplinary housing stabilization team with a focus on ensuring successful client placements into housing and the coordination of appropriate supportive services.
  • Provide supervision and guidance to Assistant Director and the LTSPH Clinical Manager in the Low-threshold Program.
  • Coordinate with SMOC Housing to ensure, 201 205-29 Middlesex properties are best utilized and maintain oversight of satellite housing for LTLC at Westford, Andover and Royals Street respectively.
  • Supervise the day to day operations of the continuum of housing including, triage services, emergency beds, 1st step housing and Housing voucher programs.
  • Ensure that all programs operate within the scope for their various contracts, monitor progress in meeting goals, providing effective services, and operating within the budgets.
  • Assist the team in identifying and accessing resources to support the stabilization of all clients both within the SMOC Housing portfolio and those placed with external landlords.
  • Ensure the coordination of services and housing placements among a variety of providers.
  • Manager a leadership team including the Triage Supervisor, Case Management Supervisors, Office Support staff, and Property Managers to work on both client and systems levels to assure coordinated case management, resource sharing, and accountability for achieving outcome targets.
  • Provide regular file review to ensure that all client files follow funding and Agency requirements.
  • Monitor the HMIS data entry and conduct weekly reports to ensure accuracy, check progress in reaching goals, and identify emerging trends or service gaps.
  • Ensure the facilitation of daily meetings among all team members with the goal of reducing shelter stays, diverting shelter placements, and stabilizing housing placements.
  • Work with SMOC and other housing providers to develop a system to move people along in the continuum of housing, ensuring that those who can, move on to more independent housing creating opportunities for others who need more assistance.
  • Identify ongoing service gaps and work with collaborative partners to conduct advocacy and develop solutions.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in team meetings as required and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
  • Other duties as assigned.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.KNOWLEDGE AND SKILL REQUIREMENTS
    • Masters Degree or a Bachelors with a minimum of five years experience in program management.
    • Minimum of 5 years leadership experience in providing services to clients dealing with substance abuse and homelessness.
    • Ability to manage complicated relationships with external service providers and funding sources.
    • Strong supervisory, planning and organizational skills.
    • Proven ability to function independently and as part of a team.
    • Excellent verbal and written communication skills.
    • Valid Massachusetts drivers license with proof of insurance.PHYSICAL REQUIREMENTS
      • Ability to drive a vehicle
      • Ability to ascend and descend stairs.ORGANIZATIONAL RELATIONSHIP
        • Directly reports to Regional director of Operations
        • Direct reports of this position are Assistant Director, Triage Supervisor, Case Management Supervisors, LTPSH Clinical Manager Administrative Assistance.
        • Indirect reports of this position are Property Managers for assigned area. WORKING CONDITIONSThis position requires frequent travel within the state. As part of the responsibilities of this position, the GWHC Program Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Keywords: South Middlesex Opportunity Council, Lowell , Managing Director - LTLC, Executive , Lowell, Massachusetts

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