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Chief Operating Officer (COO)

Company: The Beth Israel Lahey Health
Location: Newburyport
Posted on: November 18, 2022

Job Description:

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Type:RegularScheduled Hours:40Work Shift:Day (United States of America)Chief Operating Officer (COO)Job Description:Chief Operating Officer (COO)Reporting to the President of Anna Jaques Hospital (AJH), the COO is a key leadership position within the organization. The COO has responsibility for leading, developing, and executing key business strategies and for directing operations of the facility in alignment with the goals and objectives of the organization. Primary focus is on delivering an exceptional experience for staff, patients and visitors with safety and efficiency as priorities. This individual will manage a large proportion of the organization's budget and oversee a significant number of FTE's including Facilities, Support Services, Laboratory, Pharmacy, Imaging, Rehab Services, Sleep Lab, Interventional Lab, Comprehensive Pain Center, Cardiology and all other outpatient ancillary services.The COO will work closely with the President to ensure that the strategic objectives of AJH are achieved. Through leadership capabilities and the articulated health system goals and objectives, this leader is expected to strengthen the operations of AJH. The COO must confer with the President of AJH to keep him informed of the status of major initiatives for which he/she is accountable, significant matters having health system and/or community impact, complex and sensitive operational issues, and matters effecting institutional policies and direction. The COO will also work with the President and Senior Leadership Team on operational and strategic planning, developing goals and objectives, and priority setting. The COO must also ensure their departments are effectively partnering with all clinical areas with an overall goal of improved patient experience, high-quality patient care, and operational efficiency. The COO will also cultivate and sustain a culture that embraces engagement, teamwork, and accountability while exemplifying his/her areas of responsibility and leadership excellence. The Ideal Candidate:The ideal candidate is a seasoned operations leader who models collaborative, multidisciplinary leadership, motivates, and empowers staff, and inspires innovation and creativity. They are knowledgeable of and highly experienced in the management of hospital operations, ambulatory care, quality improvement methods, service excellence, facilities, construction, and real estate. Education/Experience:

  • Master's degree from an accredited college or university in healthcare administration, business administration, or other discipline related to the duties of the position.
  • Minimum of ten years of healthcare experience that would demonstrate attainment of the requisite job knowledge/abilities.
  • Prior engagement in service line operations.
  • Proven experience in physician relations. Abilities/Skills/Personal Characteristics:
    • Knowledge of the principles, practices and tools relating to hospital/health system administration, strategic business planning, program development and continuous process/performance improvement.
    • Knowledge of the principles, practices, regulatory requirements (including Joint Commission, College of American Pathologists, and Department of Public Health), and policies applicable to budget administration, financial management, employee supervision, and performance management.
    • Knowledge of the principles, practices, methodologies, and tools relating to structured performance improvement methodologies.
    • Knowledge of the standards, practices, and tools relating to effective group presentation, facilitation, and communication.
    • Ability to succinctly communicate functional concepts and expertise to senior leadership and other interested parties to facilitate strategic planning and achievement of business objectives.
    • Ability to influence/persuade others, negotiate effectively with diverse groups of high-level individuals, and create buy-in for services, programs, and initiatives.
    • Ability to effectively lead, direct, develop, and evaluate the work of subordinate management staff and matrixed managers reporting to other functional leaders.
    • Ability to analyze and evaluate results to determine whether activities effectively address and support business objectives and produce the expected outcomes and return-on-investment.
    • Ability to strategize, develop, implement, and evaluate business plans, initiatives, standards, and policies/procedures.
    • Ability to identify budget variances, compliance deficiencies and/or systemic weaknesses and implement timely corrective action/performance improvement to forestall or remedy.
    • Ability to keep abreast of trends, emerging technologies, best practices and new/changing regulatory requirements impacting matters within designated scope of authority.
    • Ability to convey information effectively in verbal and written communication, and through group/business presentations.
    • Ability to establish and maintain effective working relationships as required by the duties of the position, and to work effectively with key stakeholders/constituencies in all aspects of AJH and BILH management.FLSA Status:ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

Keywords: The Beth Israel Lahey Health, Lowell , Chief Operating Officer (COO), Executive , Newburyport, Massachusetts

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