Chief Operating Officer (COO)
Company: The Beth Israel Lahey Health
Posted on: November 18, 2022
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.Job
Type:RegularScheduled Hours:40Work Shift:Day (United States of
America)Chief Operating Officer (COO)Job Description:Chief
Operating Officer (COO)Reporting to the President of Anna Jaques
Hospital (AJH), the COO is a key leadership position within the
organization. The COO has responsibility for leading, developing,
and executing key business strategies and for directing operations
of the facility in alignment with the goals and objectives of the
organization. Primary focus is on delivering an exceptional
experience for staff, patients and visitors with safety and
efficiency as priorities. This individual will manage a large
proportion of the organization's budget and oversee a significant
number of FTE's including Facilities, Support Services, Laboratory,
Pharmacy, Imaging, Rehab Services, Sleep Lab, Interventional Lab,
Comprehensive Pain Center, Cardiology and all other outpatient
ancillary services.The COO will work closely with the President to
ensure that the strategic objectives of AJH are achieved. Through
leadership capabilities and the articulated health system goals and
objectives, this leader is expected to strengthen the operations of
AJH. The COO must confer with the President of AJH to keep him
informed of the status of major initiatives for which he/she is
accountable, significant matters having health system and/or
community impact, complex and sensitive operational issues, and
matters effecting institutional policies and direction. The COO
will also work with the President and Senior Leadership Team on
operational and strategic planning, developing goals and
objectives, and priority setting. The COO must also ensure their
departments are effectively partnering with all clinical areas with
an overall goal of improved patient experience, high-quality
patient care, and operational efficiency. The COO will also
cultivate and sustain a culture that embraces engagement, teamwork,
and accountability while exemplifying his/her areas of
responsibility and leadership excellence. The Ideal Candidate:The
ideal candidate is a seasoned operations leader who models
collaborative, multidisciplinary leadership, motivates, and
empowers staff, and inspires innovation and creativity. They are
knowledgeable of and highly experienced in the management of
hospital operations, ambulatory care, quality improvement methods,
service excellence, facilities, construction, and real estate.
- Master's degree from an accredited college or university in
healthcare administration, business administration, or other
discipline related to the duties of the position.
- Minimum of ten years of healthcare experience that would
demonstrate attainment of the requisite job
- Prior engagement in service line operations.
- Proven experience in physician relations.
- Knowledge of the principles, practices and tools relating to
hospital/health system administration, strategic business planning,
program development and continuous process/performance
- Knowledge of the principles, practices, regulatory requirements
(including Joint Commission, College of American Pathologists, and
Department of Public Health), and policies applicable to budget
administration, financial management, employee supervision, and
- Knowledge of the principles, practices, methodologies, and
tools relating to structured performance improvement
- Knowledge of the standards, practices, and tools relating to
effective group presentation, facilitation, and communication.
- Ability to succinctly communicate functional concepts and
expertise to senior leadership and other interested parties to
facilitate strategic planning and achievement of business
- Ability to influence/persuade others, negotiate effectively
with diverse groups of high-level individuals, and create buy-in
for services, programs, and initiatives.
- Ability to effectively lead, direct, develop, and evaluate the
work of subordinate management staff and matrixed managers
reporting to other functional leaders.
- Ability to analyze and evaluate results to determine whether
activities effectively address and support business objectives and
produce the expected outcomes and return-on-investment.
- Ability to strategize, develop, implement, and evaluate
business plans, initiatives, standards, and
- Ability to identify budget variances, compliance deficiencies
and/or systemic weaknesses and implement timely corrective
action/performance improvement to forestall or remedy.
- Ability to keep abreast of trends, emerging technologies, best
practices and new/changing regulatory requirements impacting
matters within designated scope of authority.
- Ability to convey information effectively in verbal and written
communication, and through group/business presentations.
- Ability to establish and maintain effective working
relationships as required by the duties of the position, and to
work effectively with key stakeholders/constituencies in all
aspects of AJH and BILH management.FLSA Status:ExemptAs a health
care organization, we have a responsibility to do everything in our
power to care for and protect our patients, our colleagues and our
communities. Beth Israel Lahey Health requires that all staff be
vaccinated against influenza (flu) and COVID-19 as a condition of
employment. about this requirement.More than 35,000 people working
together. Nurses, doctors, technicians, therapists, researchers,
teachers and more, making a difference in patients' lives. Your
skill and compassion can make us even stronger.Equal Opportunity
Keywords: The Beth Israel Lahey Health, Lowell , Chief Operating Officer (COO), Executive , Newburyport, Massachusetts
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