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Case Manager - Stabilization Services

Company: Community Teamwork
Location: Lowell
Posted on: January 23, 2023

Job Description:

We are seeking a Case Manager who will be responsible for providing case management to clients and their families. Provide advocacy, support, and referral information and assist clients and families to overcome barriers to become self-sufficient.
At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.
We offer:


  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week


    Responsibilities include:

    • Assist clients who have received Rental Assistance for Families in Transition (RAFT) to ensure they remain stabilized in their housing. Provide small stipends to assist them with obstacles in maintaining housing.
    • Complete intake and needs assessments with each participant, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
    • Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements. Work closely with clients to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
    • Make individualized warm referrals based on need and eligibility, including follow-up within 5-10 business days and both 3 and 6 months post referral.
    • Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services.
    • Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required.
    • Provide emergency response management to address any crises or safety issues that may arise.
    • Keep up-to-date knowledge of all local housing programs, their requirements and availability.
    • Develop and maintain a current list of available housing units and landlords.
    • Maintain a good understanding of housing issues such as homelessness (family & individual); domestic violence, foreclosures, rental assistance, prevention, evictions, housing search and shut off notices, etc.
    • Coordinate staff meetings with the team.
    • Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.

      Qualifications Include:

      • HS Diploma or equivalency required, BA in human services, psychology, sociology, or related field preferred.
      • 3+ years' work experience with similar population.
      • Working knowledge of Microsoft Office systems.
      • Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
      • Demonstrated knowledge of community resources available to low-income individuals and families.
      • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI's clientele.
      • Excellent customer service, organizational, oral and written communication skills.
      • Ability to manage multiple priorities and work in a fast-paced environment.
      • Proficient computer skills required in basic computer software and data collection systems.
      • Excellent crisis management skills.
      • Ability to maintain accurate records and confidentiality of information.
      • Excellent attention to detail.
      • Bilingual preferred.

        Commitment to Diversity Equity and Inclusion
        Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.
        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.
        This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

Keywords: Community Teamwork, Lowell , Case Manager - Stabilization Services, Executive , Lowell, Massachusetts

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