Director of Program Services
Company: PuzzleHR
Location: Newburyport
Posted on: January 27, 2023
Job Description:
PuzzleHR is hiring on behalf of Turning PointLocation:
Newburyport, MA (On-site)Salary: $85,000- $95,000Schedule: M-F 9-5
pmPOSITION SUMMARY:Oversees all clinical and residential functions,
processes and requirements in consultation with the Chief Operating
Officer. Responsible for program and employee development, quality
assurance, on-going evaluation of policies and procedures, and
coordination of interagency relationships. Works closely with
Coordinators, Relief Staffing Coordinator, Program Managers,
Nursing, Director of Clinical Services, MAP Administrator, MAP
Trainer, and the Director of Human Resources to promote the highest
standards of clinical, operational and management service to the
individuals supported and to ensure compliance with all program
contracts, regulatory and agency policies.RESPONSIBILIITIES:
- Manages the development, delivery, and quality of clinical and
residential supports for all programs consisting of 34 programs
with 300+ employees and 5 direct reports.
- Ensures compliance with Turning Point, Inc. policies and
procedures, contracts, State and Federal regulations and
certification standards, as well as Survey and Certification
licensing processes.
- Ensures the health, safety, and care of all individuals
receiving services. Implements, monitors and documents care to
assure the residential living environments reflects the best
interests and well-being of the individuals supported
- Advocates for individuals to maximize their community
involvement and independence goals
- Monitors the human rights of all individuals supported to
ensure they are safeguarded through close review of all behavior
plans, restraint forms, incident reports, program reviews and
practices.
- Ensures the delivery of timely activities of the Human Rights
Committee in conjunction with the Human Rights Officer
- Conducts reviews of organizational, programmatic, operational,
budgetary issues and their impact on services and supports being
provided
- Acts as a liaison with DDS, MRC, and other agencies, and as
spokesperson for inquiries regarding program services and
supports
- Reports incidents to DPPC. Ensures timely submission of
information into HCSIS. Monitors DPPC incidents and investigations,
as well as other program Incident Reporting. Coordinates action
plans to maintain compliance
- Ensures programmatic documentation, Individual Service Plans
(ISP assessments), behavioral data reports, etc. are complete,
accurate, and submitted in accordance with DDS guidelines and
deadlines
- Works closely with Director of Facilities to ensure the repair
and maintenance of the residences are in line with the program
safety/cleanliness and health standards
- Maintains professional and effective relationships with all
internal/external stakeholders, including family members,
guardians, and funding sources
- Ensures the annual satisfaction surveys are completed by the
individuals supported and these surveys are sent to family
members/guardians for their input regarding the supports being
provided
- Available on-call for consultation in emergencies or imperative
concerns
- Participates in agency-wide organizational projects and
activities, as requested
- All other duties as assigned by the COO. ADMINISTRATION:
- Attends management meetings to discuss program's direction,
share updates, and discuss problematic challenges
- Monitors program expenditures and adheres to program budgets.
Participates in the budget development process. Ensures program
spending stays within established guidelines. Provides financial
information to the Director of Finance, as requested. Confers with
Coordinators and/or Program Managers regarding line item
variations
- Responsible for the oversight of relief on-call coverage,
monitors relief agency performance against contract service
agreements, addresses issues with temporary staff, and adheres to
relief budgetary requirements.
- Maintains oversight with Coordinators and their managers to
monitor the use of overtime. REQUIREMENTS:
- Bachelor's degree or equivalent experience in the Human
Services field.
- A minimum of 10+ work experience working in the Human Services
field with individuals with developmental disabilities.
- A comprehensive knowledge of residential services regulations
for licensing, quality assurance and human rights is required.
- A progressively responsible work history demonstrating
expanding clinical, supervisory, operational and administrative
responsibilities.
- Work history must demonstrate the ability to successfully hire,
develop and promote employees, as well as build individual and team
commitment, overcome resistance, and manage conflict
- Proven ability to make solid, programmatic and personnel
related decisions and effectively execute those decision in a
timely fashion
- Strong analytical and reasoning abilities. The ability to read
and interpret financial statements and manage a budget
- Excellent verbal, written and interpersonal communication
skills
- The ability to balance and manage multiple business
responsibilities, achieve effective results, and develop workplace
strategies supporting organization goals is essential
- Knowledge of Microsoft Word and Excel, as well as Outlook
and/or Google email PHYSICAL REQUIREMENTS:Position will require
moderate sitting, standing, walking, and driving to meetings and
events. On a weekly basis, the approximate standards include the
following and are dependent on required workload:
- Sitting 65%
- Standing/Walking: 25% or more
- Lifting: 1% or more
- Twist/Turn/Squat: 5% or more
- Forearm Rotation: 4% or more
- Transportation: Only as needed depending on responsibilities
*Eligible starting the first day of employment*Medical, Dental,
VisonFlex Spend AccountShort & Long Term DisabilityLife Insurance
403b PlansUp to 140+ hours of PTO available (must be eligible)Sign
On bonusTuition Reimbursement
Keywords: PuzzleHR, Lowell , Director of Program Services, Executive , Newburyport, Massachusetts
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