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Service Management Intern

Company: Experian
Location: Lowell
Posted on: September 17, 2023

Job Description:

Company DescriptionExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crimeJob DescriptionExperian's Summer Internship Program is a unique opportunity for students across the country to gain hands-on work experience in our innovative global company. Our interns work alongside Experian employees to tackle meaningful projects and gain valuable skills in their chosen field. During our summer internship program, interns will have access to the latest technologies and challenging work. As a summer intern, you'll learn about our exciting financial inclusion products and programs, experience philanthropic events that make us a force for good, and network across our global business units. Get ready to discover the unexpected as a part of our #uniquelyexperian summer internship program.--Responsibilities of the Service Management Intern include:

  • Translating technical service delivery into business requirements and Service Level Agreements.
  • Utilizing the ITIL framework and working with incident management, problem management, change management, and metrics reporting and analysis.
  • Assist in utilizing--IT processes and their ability to mitigate risk, measure successes and failures, manage incidents, and help make data driven decisions.Qualifications
    • Analytic skills (Excel, PowerPoint, Office Products).
    • Communications coursework or presentation experience.
    • Strong written and verbal communication skills.
    • Process oriented or experience (preferred to have IT Processes if possible).
    • Customer Service experience (managing escalated situations or incidents
    • Currently enrolled in a minimum of a Bachelor's degree program in IT--or related degree
    • Be returning to school in the Fall of 2024 to continue or complete degree programAdditional InformationPerks
      • This position can be 100% remote
      • Volunteer Time Off
      • Competitive pay
      • Flexible work schedule and relaxed dress code
      • 401(k) after 90 days of employmentOur compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.-- Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.-- This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.Experian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. !. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.Find out what is like to work for Experian and !

Keywords: Experian, Lowell , Service Management Intern, Executive , Lowell, Massachusetts

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