Case Manager - Recovery Coach
Company: South Middlesex Opportu
Location: Springfield
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Summary: The Case Manager -
Recovery Coach (CMRC) will provide recovery support services to
patients with substance use disorder (SUD) and will assist patients
in achieving sustained recovery. This position will maintain
ongoing patient support of recovery, as well as ambivalence and
will serve as a motivator. Why Work for SMOC? Flexible schedule,
work/life balance and a 35-hour work week. Paid Time Off: All
full-time employees can accrue up to 3 weeks of vacation, 2 weeks
of sick time and are eligible for 12 paid holidays during their
first year of employment. Employer Paid Life Insurance & AD&D
and Long-Term Disability after 6 months of employment. Two
Comprehensive Medical Plans with HRA Employer cost-sharing and 79%
of premiums covered by the Employer. Dental w/ Orthodontic Coverage
with 75% of premiums covered by the Employer EyeMed Vision
Insurance 403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole
Life Insurance policies, Accident Insurance, Critical Illness, and
Short-Term Disability. Flexible Spending Accounts, Dependent Care
Accounts, Employee Assistance Program, Tuition Reimbursement and
more. Primary Responsibilities: Provide individual and group
support to referred clients, collaborate with staff as needed.
Attend weekly Drug Court sessions. Establish a recovery plan with
each individual. Provide related information and referrals to
community-based resources. Maintain accurate client files and
records, complete required paperwork. Drive clients to appropriate
recovery activities. Engage all clients by understanding and
addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate
effectively with clients and staff in other areas. Maintain
confidentiality of client, employee and agency information in
accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder
requirements, as well as SMOC policies & procedures. Other duties
as assigned. Knowledge and Skill Requirements: Completion of
Recovery Coach Academy training is required and Certified addiction
Recovery Coach “CARC” designation required within the first 12
months of employment An open mind to the many paths of recovery
Have lived experience in recovery Strong written and verbal
communication skills Must currently be or have previously been a
recipient of the Addiction Recovery Services Bilingual Spanish
Language skills required Ability to facilitate recovery groups
Demonstrated understanding of competence in serving culturally
diverse populations Must have excellent interpersonal skills and
ability to work as part of a team Ability to transport clients to
appointments Valid MA driver’s license, reliable transportation and
ability to meet insurance standards Organizational Relationship:
Directly reports to Substance Use Program Counselor. Direct reports
of this position are none. Physical Requirements: Ability to drive.
Ability to ascend and descend stairs. Working Conditions: This
position will be located at Open Door Social Services. Travel with
clients is required. As part of the responsibilities of this
position, the Recovery Coach will have direct or incidental contact
with clients served by Open Door in various programs funded or
administered through the City of Springfield Department of Health
and Human Services – Health Services for the Homeless Health
Center. A successful CORI background check is required. Monday
through Friday: 8:30AM - 4:30PM. Includes a 1-hour unpaid lunch
break. 35 Hours per week
Keywords: South Middlesex Opportu, Lowell , Case Manager - Recovery Coach, Healthcare , Springfield, Massachusetts
