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Customer Service Coordinator Lowell, Massachusetts

Company: Kronos
Location: Lowell
Posted on: September 16, 2020

Job Description:

Location:Lowell - Massachusetts - USA Function:Customer Service/Support Ref #: Description The Customer Service Coordinator is responsible for maintaining high-level knowledge of the extensive Kronos product suite in order to properly assist customers. When requests are received, the coordinator will create tickets and dispatch them to the proper que. In addition, they will: -Answer incoming calls with enthusiasm and confidence -Confirm and/or update customer's contact information -Monitor customer self-ticket creation queue -Reach out to on-call technicians for urgent customer issues -Adhere to standard operating procedures and policies -Assigned project work as necessary Qualifications -Call center experience -Exceptional communication and customer service skills -Willing to adhere to a strict lunch / break schedule -Ability to multi-task -Open toward accepting feedback and coaching -Technologically savvy is a plus -The hours for the role are Monday, Tuesday, Thursday 8 AM - 5 PM ; Wednesday 12 PM - 9 PM ; Friday 9 AM - 6 PM Corporate overviewYou're empowered when you're a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day. EEO Statement Equal Opportunity Employer Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law. View The EEO is the Law poster and its supplement. View the Pay Transparency Nondiscrimination Provision Kronos participates in E-Verify. View the E-Verify posters here. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 .

Keywords: Kronos, Lowell , Customer Service Coordinator Lowell, Massachusetts, Hospitality & Tourism , Lowell, Massachusetts

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