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Retail Store Service Associate Lowell Xfinity Store

Company: Comcast
Location: Lowell
Posted on: November 21, 2020

Job Description:

*This is a Full Time Store Service Associate (SSA) at our Lowell Xfinity Store. The focus of this role is on high level customer service, retail merchandising, and inventory. There are no sales goals/quotas in this role.*Job Summary:Responsible for supporting the store team so that a best in classexperience for customers can be delivered. Provides great support tocustomers and the store team while constantly striving for improvement.Maintains accurate inventory, clean stores, tight back of house spaces,and ensures excited customers who come back to learn more. Works onstraight forward tasks using established procedures.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team - make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Provides strong understanding and enthusiasm for technology,especially company products and services and is a go-to resource whosupports the store team in the front and back of the store.- Constantly scans the sales floor to ensure counters, devices,accessories and walkways are accessible, clean and functioning, andreports to leadership when exceptions are found.- Greets customers during busiest moments, ensures they are connected toa sales consultant in a timely manner, and is well prepared todemonstrate company technology to new customers to ensure they know thebasics and encourage them to return.- Frequently checks and inspects the back of the store for clean,secure, and appropriately placed inventory. Assists with receivinginventory and properly stocking the back of house to store standards.- Helps the leadership team by conducting the weekly cycle count processand helps look for opportunities to improve the store count process.- Knows current processes and procedures, and suggests improvements thatenhance the customer and/or store experience.- Readily adjusts and adapts to store management priorities anddirection - always demonstrating professionalism and integrity.- Must be able to carry and lift up to 25 pound boxes, stand and moveabout the store constantly.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned. "Job Specification:- High School or Equivalent- Bilingual (Spanish) preferred-- Generally requires 0-2 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Lowell , Retail Store Service Associate Lowell Xfinity Store, Hospitality & Tourism , Lowell, Massachusetts

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