Xfinity Mobile Retail Service Associate
Posted on: January 12, 2022
Comcast brings together the best in media and technology. We
drive innovation to create the worlds best entertainment and online
experiences. As a Fortune 50 leader, we set the pace in a variety
of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.
Job Summary Responsible for supporting the store team so that a
best in class experience for customers can be delivered. Provides
great support to customers and the store team while constantly
striving for improvement. Maintains accurate inventory, clean
stores, tight back of house spaces and ensures excited customers
who come back to learn more. Works on straight forward tasks using
Provides strong understanding and enthusiasm for technology,
especially company products and services and is a go-to resource
who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices,
accessories and walkways are accessible, clean and functioning and
reports to leadership when exceptions are found.
Greets customers during busiest moments, ensures they are connected
to a sales consultant in a timely manner and is well prepared to
demonstrate company technology to new customers to ensure they know
the basics and encourage them to return.
Frequently checks and inspects the back of the store for clean,
secure and appropriately placed inventory. Assists with receiving
inventory and properly stocking the back of house to store
Helps the leadership team by conducting the weekly cycle count
process and helps look for opportunities to improve the store count
Knows current processes and procedures and suggests improvements
that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and
direction always demonstrating professionalism and integrity.
Must be able to carry and lift up to 25 pound boxes, stand and move
about the store constantly.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
High School Diploma / GED
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Lowell , Xfinity Mobile Retail Service Associate, Hospitality & Tourism , Lowell, Massachusetts
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