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ISG Tech Support Customer Services Specialist

Company: Dell Technologies
Location: Lowell
Posted on: June 24, 2022

Job Description:

Join us as a Specialist on our Customer Services team in Draper Utah to do the best work of your career and make a profound social impact.

If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions - by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What's more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

**What you'll achieve**

As a Customer Service Specialist, you will be the customer's advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

**You will:**

- Manage and resolve a variety of customer issues through multiple communication channels
- Increase customer satisfaction and build loyalty through outstanding personalized support, adhering to the administrative policies and procedures
- Assist leadership in effectively improving the overall service levels provided to the customer
- Provide mentorship and direction to other team members where required
- Take the first step towards your dream career

**Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:**

**Essential Requirements**

- Associates or Bachelor's Degree in any discipline
- Strong communication skills in face-to-face interactions as well as on the phone
- Refined problem-solving skills
- Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience

**Desirable Requirements**

- Fluent in Portuguese
- Fluent in Spanish

Keywords: Dell Technologies, Lowell , ISG Tech Support Customer Services Specialist, Hospitality & Tourism , Lowell, Massachusetts

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