Customer Service Specialist

Company: Momentum Manufacturing Group
Location: Georgetown
Posted on: August 4, 2022

Job Description:

Job Summary: The Customer Service Representative (CSR) will be based out of our Corporate Headquarters in Georgetown, MA and is responsible for providing excellent customer service to a designated list of named accounts. It is imperative that this individual communicates effectively with customers and internal team members to support rapidly growing businesses and ensure a successful customer experience. Essential Duties and Responsibilities:

• Develop direct customer relationships using deep understanding of customers business needs.
• Attend weekly meetings with internal teams in operations, engineering, and sales to advise of potential or existing issues/updates.
• Run open order reports for assigned customer base to ensure on time delivery.
• Process sales orders and request for quotations.
• Address customer concerns and inquiries via email and phone and attend virtual and in-person meetings as needed. Required Knowledge, Skills and Abilities:
  • Solid understanding of computer basics (Windows, Excel, Word, Outlook, and the Internet) and proficiency with keyboarding/typing skills.
  • Ability to multitask and learn order entry procedures, order processing and order inquiry.
  • Organizational and time management skills and a positive style personality.
  • Excellent listening, oral, and written communication skills with a professional telephone manner.
  • Ability to work in a dynamic fast paced environment.
    
    
    
    PI186381298

Keywords: Momentum Manufacturing Group, Lowell , Customer Service Specialist, Hospitality & Tourism , Georgetown, Massachusetts