Senior Manager, Payroll Tax (Managed Services)

Company: UKG (Ultimate Kronos Group)
Location: Lowell
Posted on: June 15, 2022

Job Description:

Senior Manager, Payroll Tax (Managed Services)General InformationRef #:20220027534Travel Amount Required:Up to 25%Job Type:Regular-Full TimeLocation:Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Santa Ana - California - United States, Scottsdale - Arizona - United States, Weston - Florida - United StatesDescription & QualificationsDescriptionThe role of the Sr Manager, Managed Services manages and coordinates activities and operations of the payroll tax department and staff. The Sr Manager, Managed Services establishes strong client relationships and leads department initiatives by partnering within UKG. This includes the management of internal company processes and policies, monitoring internal controls, oversight of the tax functions and developing ongoing process improvement activities.Duties and Responsibilities: Provide leadership escalation in the resolution of tax notices and discrepancies referred by federal, state, and local agencies in a timely manner to mitigate potential penalties and interest Monitor Salesforce case volume and other related metrics, identify and implement proactive measures to prevent future concerns specific to payroll tax operations Drive department education and knowledge enhancement related to system functionality. Ensure members are familiar with all applicable system enhancement and legislative changes to ensure compliance with all jurisdiction requirements Lead meetings and initiatives with cross-functional departments to identify and implement process improvements and best practices*Manage the timely handling and resolution of customer issues including handling customer escalations, perform and document root cause analysis. and implement remedial procedures to close gaps identified.*Work closely with customer and internal resources to deliver excellent customer experience related to the entire tax process. Plan, direct, and coordinate tax operations to include development and maintenance of calendar of key activities, setting of goals and performance expectations for the department, and monitoring progress while continually evaluating activities to implement business process improvements Ensure processes exist to stay abreast of changes in applicable legal and regulatory requirements. Establish controls to ensure compliance with internal controls and governing federal and state laws. Assist team in researching complex tax issues as needed Conducts periodic client (monthly, quarterly business reviews) and team meetings to ensure problems are addressed and to ensure client satisfaction Provide support on quarterly and annual tax balancing activities.Qualifications Bachelors Degree (B. A.) or equivalent, at least five years related experience at a management level, or equivalent combination of education and experience Knowledge of multi-state and multi-jurisdiction payroll tax laws, Canada knowledge preferred Strong leadership skills with the ability to lead a team of Payroll Tax analysts Experience handling escalations to a successful outcomeCompany OverviewHere at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careersEEO StatementEqual Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement .View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .Disability AccommodationFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

Keywords: UKG (Ultimate Kronos Group), Lowell , Senior Manager, Payroll Tax (Managed Services), Human Resources , Lowell, Massachusetts