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Senior Knowledge Analyst - Implementation Specialist

Company: The Boston Consulting Group, Inc.
Location: Boston, MA
Posted on: April 30, 2018

Job Description:

Senior Knowledge Analyst - Implementation Specialist (The Boston

Consulting Group, Inc. - Boston, Massachusetts): Collaborate with BCG

case teams and deliver value to BCG clients by supporting the

development of new internal and client-facing software tools and

products that provide business solutions based on data and business

analytics, and then delivering, implementing, and configuring these

applications to optimize client utility. Specific duties include: work

with client IT team to install the application and ensure compliance

with client’s security policies, deployment, and support; advise and

train clients on the software application's usage and best practices to

enable them to operate, monitor, and support the application; recommend

processes to optimize the business value delivered by the application;

install and configure the application according to business

requirements; develop creative and efficient solutions when confronted

with technical challenges; collaborate with vendors to diagnose and

resolve technical system problems and performance issues; document,

track, and monitor bugs, problems, and issues; perform quality control

testing; provide first class training and assistance to application

users; and maintain strong expertise and knowledge of current and

emerging technologies and products. Requires a Bachelor’s degree (or

higher) in Computer Science, Engineering, Information Technology,

Business Analytics or related field (willing to accept foreign education

equivalent) plus five (5) years of experience configuring web-based

applications to meet clients’ business requirements. Specific

skills/other requirements - must possess the following: deep utilization

of Microsoft Excel (5 years); technical troubleshooting (4 + years);

writing T-SQL store procedures and queries (3 + years); reading serve

log files and application error files (3 + years); direct customer

support and technical implementation (3 + years); communicating

technical strategy options and decisions to non-technical clients (3 +

years); creating reports in Microsoft reporting services (1 + year); and

VBA programming (1 + year). Must have unrestricted authorization to

work in U.S. M-F, 9:00 a.m. to 6:00 p.m. 45+ hours per week. Send

resume to BKASKAbcgcom@bcg.com. An Equal Opportunity Employer.

Keywords: The Boston Consulting Group, Inc., Lowell , Senior Knowledge Analyst - Implementation Specialist, Information Technology , Boston, MA, Massachusetts

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