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Remote Technical Support Level 2

Company: VirtualVocations
Location: Lowell
Posted on: May 7, 2021

Job Description:

A privately-held web hosting company has a current position open for a Remote Technical Support Level 2. Core Responsibilities Include: Conducting Inbound Level 2 Support via Ticket and Phone Performing Documentation Writing Position Requirements Include: At least 2-3 years of experience with cPanel, WHM and CentOS at a root level Up to date cPanel CWA & CWSA-1 certification or equivalent certifications from known vendors such as RedHat, CompTIA, AWS, etc Have an understanding of different hosting products such as Shared, Reseller, and VPS Have advanced experience with common web hosting components; CentOS, cPanel & WHM, MySQL, Firewalls Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc

Keywords: VirtualVocations, Lowell , Remote Technical Support Level 2, IT / Software / Systems , Lowell, Massachusetts

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