Technical Product Support Specialist
Posted on: November 24, 2022
Bubble enables thousands of businesses around the world to build
software solutions without code. Our users use Bubble to build
VC-backed startups, personal projects, and internal company tools.
We are often a critical part of our customers' operations and are
very proud to help businesses achieve success through more
accessible software. With more people turning to entrepreneurship
and digital products, Bubble's solution is increasingly
About the team:
Our Technical Product Support team is an escalation team to our
earlier stages of support. We are responsible for providing
in-depth, product-level support to our users when they're facing
complex, niche, or app-specific challenges.
In addition to providing support, we serve as a strategic partner
to the rest of the company - sharing common confusions with our
Product team, escalating platform-wide bugs to our Engineering
team, and identifying churn-risks to our Sales team, amongst other
forms of collaboration. Because we work so closely with our users
and product, many on our team grow and specialize in focus areas
throughout the broader Support/Success org and beyond, including
sales, product, and engineering.
About the role:
As part of our growing Technical Product Support team, you'll spend
most of your time interacting directly with our users and ensuring
that they achieve success with our software. Because of the nature
of the product, the work you'll do in this role matters, whether
you're helping a hobbyist get the hang of sourcing data or working
with a VC-backed startup to scale their app to thousands of users.
If you are comfortable in the face of ambiguity, exceptionally
analytically minded, and a self-starter with an insatiable appetite
for learning, then we want to hear from you.
As a Technical Product Support Specialist, you will:
Become an expert in all things Bubble - our product, users, and
Spend the majority of your time providing app-specific support via
email, as if you were a member of the user's team.
For each issue that you handle, determine if it's a question about
how to build something on Bubble or a bug report about a behavior
not working as intended on the platform, then resolve
For how-tos, apply your Bubble knowledge to answer the question
directly or build a test app to model something conceptual.
For bug reports, use our debugging tools to dive into the app and
determine if it's a bug in the user's code or our code; when it's a
bug in the users code, respond in such a way that empowers the user
to self-diagnose their bug in the future; when it's a platform bug,
escalate to Engineering with a concise, clear set of reproduction
steps that accelerate the time-to-resolution.
Analyze and optimize our tools, documentation, and processes to
improve and help scale our operations.
Collaborate with other teams to improve our users' overall
experience with Bubble.
We're looking for someone who meets the minimum requires listed
below. If you meet these requirements, we'd love for you to apply.
The preferred qualifications, while not required, would help anyone
in this role onboard and grow quickly. Note that folks who have
been successful in this role have had diverse paths to Bubble -
recent graduates from college, bubble developers, self-employed
business owners, etc.
Embodies Bubble's values.
Has a proven ability to learn a technical, internet-based trade,
skill, or tool.
Exhibits an investigative mindset, high attention to detail, and
aptitude for learning.
Thrives in the face of ambiguity, demonstrating an ability to
problem solve with minimal guidance in a rapidly changing
Has exceptional written and verbal skills; can translate complex
solutions to users concisely and clearly, while collaborating with
the team effectively and efficiently.
Will work one weekend (Saturday and Sunday) every 8 weeks (subject
to change) - you'll receive two days off of your choosing the week
before or after your weekend shift.
Though we are open to applications nationally, required to work
Prior experience with Bubble - you've built an app or startup on
the platform for yourself or a client.
Prior experience with Chrome or Safari's Web Developer Tools.
Prior experience with connecting APIs and/or using tools like
Postman for building and using APIs.
Prior experience working with customers or cross-functionally
within an organization.
If this sounds like you, please apply! We look forward to hearing
At Bubble, we encourage people from all ages, abilities, and
experiences to apply. Bubble does not discriminate on the basis of
race, color, ancestry, religion, national origin, sexual
orientation, age, citizenship, marital or family status,
disability, gender, gender identity or expression, pregnancy or
caregiver status, veteran status, or any other legally protected
Bubble is very remote-friendly, and we have employees who work
across the United States. You'll be able to identify which state
you plan to work in on your application. Note: at this time, we are
only considering candidates who are authorized to work in the
Keywords: Bubble, Lowell , Technical Product Support Specialist, IT / Software / Systems , Lowell, Massachusetts
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