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Technical Support Engineer

Company: Disability Solutions
Location: Lowell
Posted on: July 2, 2024

Job Description:

Base Pay Range: $32.17 - $54.67 Per HourPrimary Location: USA-MA-Lowell-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsCAPRES & Microsense Tech Support Engineer (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. The main job focus is as following:

  • Acting as Factory Specialist to provide Field Service organization with technical product knowledge and on-site support. Identify causes, root causes, POA, and resolution. Respond to first level service request. Determine appropriate troubleshooting method to quickly resolve customer tool issues.
  • Technical lead on sophisticated systems issues. Solve the most complex problems and determine remedial actions required to bring the customer tool back to production. If the depth of technical understanding requires, consults with HQ engineering teams, and hosts meetings with multiple teams to discuss the technical issues and determine the best course of action.
  • For all tool critical issues ensure a suitable Plan of Action is developed and provide it to the local team for implementation. Continued support for all POA activities.
  • Work on highly complex problems requiring in-depth system knowledge and understanding of operating principles.
  • Clearly detail solving processes, technical findings, and postmortem analysis to generate 7-steps documentation.
  • Hands on experience with electrical and mechanical toolsMinimum Qualifications
    • Bachelor's degree with 2+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.
    • Act independently both during day-to-day work and at customer site. Drive work to resolution, including structured troubleshooting and technical resolution documentation.
    • Travel will be 30% domestic and internationalThe company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Keywords: Disability Solutions, Lowell , Technical Support Engineer, IT / Software / Systems , Lowell, Massachusetts

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