Operations Associate, Jackpocket
Company: DraftKings
Location: Lowell
Posted on: November 2, 2025
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Job Description:
At DraftKings, AI is becoming an integral part of both our
present and future, powering how work gets done today, guiding
smarter decisions, and sparking bold ideas. It’s transforming how
we enhance customer experiences, streamline operations, and unlock
new possibilities. Our teams are energized by innovation and
readily embrace emerging technology. We’re not waiting for the
future to arrive. We’re shaping it, one bold step at a time. To
those who see AI as a driver of progress, come build the future
together. The Crown Is Yours Earn a $1,000 sign-on bonus after
completing 90 days of employment As an Operations Associate, you’ll
be at the heart of a fast-paced fulfillment center, driving the
success of our newest digital lottery courier product, Jackpocket.
You’ll manage every aspect of the customer lottery ticket order
experience, ensuring accuracy and efficiency with each order and
redemption. Your role will shape the future of this rapidly growing
industry as you keep systems running seamlessly to positively
impact the team’s success while enhancing the lottery experience
for our customers. What you’ll do as an Operations Associate Manage
and process customer lottery ticket orders and redemptions at our
local fulfillment center, ensuring accuracy from start to finish.
Keep our systems updated with real-time customer order statuses and
tracking information. Streamline and organize workflows to meet
daily objectives and hit deadlines. Maintain the smooth operation
of printing and scanning equipment, ensuring everything runs
flawlessly. Step in to support various operational projects as they
arise, contributing to the team’s overall success. What you’ll
bring Flexibility to work a dynamic schedule, including weekends
and holidays with a proven track record of reliable attendance.
Experience in fast-paced environments, with a knack for technology
and familiarity with common software, including Microsoft Excel.
Self-starter mentality and sharp attention to detail, with the
ability to prioritize and tackle tasks independently. Exceptional
customer service, communication, and time management skills.
Physical ability to stand and walk frequently and occasionally lift
up to 25 lbs, ensuring smooth operations in a fast-moving
fulfillment setting. ? The US hourly rate for this full-time
position is $19.00, plus benefits as applicable. Our salary ranges
are determined by role, level, and location. The range displayed on
each job posting reflects the minimum and maximum target for new
hire salaries for the position across all US locations. Within the
range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant
education or training. Your recruiter can share more about the
specific salary range and how that was determined during the hiring
process. It is unlawful in Massachusetts to require or administer a
lie detector test as a condition of employment or continued
employment. An employer who violates this law shall be subject to
criminal penalties and civil liability. Join Our Team We’re a
publicly traded (NASDAQ: DKNG) technology company headquartered in
Boston. As a regulated gaming company, you may be required to
obtain a gaming license issued by the appropriate state agency as a
condition of employment. Don’t worry, we’ll guide you through the
process if this is relevant to your role. We know finding a new job
can be intimidating. Don't let imposter syndrome stop you from
applying! Even if you don't think you tick off every box in this
job description, we'd still love for you to apply or join our
Talent Community. DraftKings is proud to be an equal-opportunity
employer. We do not tolerate discrimination of any kind and are
committed to providing equal employment opportunities regardless of
your gender identity, race, nationality, religion, sexual
orientation, status as a protected veteran, or status as an
individual with a disability.
Keywords: DraftKings, Lowell , Operations Associate, Jackpocket, IT / Software / Systems , Lowell, Massachusetts
