LowellRecruiter Since 2001
the smart solution for Lowell jobs

Director, Salesforce.com

Company: Kronos Incorporated
Location: Lowell
Posted on: September 12, 2020

Job Description:

Transcend the day-to-day work experience. Work inspired. Description

As part of the IT organization, you will lead a team dedicated to enhancing and supporting Salesforce.com SalesCloud, CPQ, Billing, ServiceCloud and CommunityCloud. Under your direct leadership the team will be responsible for understanding and documenting comprehensive requirements from functional stakeholder groups to prioritize, analyze, design, and deliver solutions according to predefined solution standards and IT policy’s. Working in conjunction with other IT Service Team and Functional Managers you will be accountable for ensuring technical and process integration with other projects as well as the existing system landscape.

Responsibilities include:

1 – Stakeholder Management

• Own and manage relevant stakeholder relationships (e.g., Sales, Support, etc.), ensuring customer satisfaction.

• Maintain solution roadmaps based upon business strategy and prioritization.

• Facilitate a consistent demand/intake process to ensure IT capacity alignment with priorities

2 – Solution Management

• Manage the Sales Cloud, CPQ, Billing, Service Cloud, and Communities solutions, along with any add-ons, related integrations, managed packages, etc.

• Ensure end-to-end solution coherence, including touchpoints/integrations with solutions owned by other service areas.

3 – Delivery Management

• Partner with matrixed IT delivery organizations (e.g., PMO, Shared Services, QA) to deliver against project, sub-project and production support activities.

4 – HR / Operational Management

• Manage a hard-line and a matrixed global team of resources across IT to deliver against these priorities.

5 – IT Strategy Alignment

• Contribute to the overall Business Applications and IT solution roadmaps.

• Ensure alignment with IT processes and standards

• Recommend and drive improvements to said processes and standards

Qualifications

• Hands on Salesforce.com CRM and Salesforce.com Service Cloud implementation experience preferably in a global environment

• Experience managing a global team in a matrixed environment

• Experience managing production support, enhancement and project related activities; thorough understanding of Lead to Opportunity and Customer Support processes

• Extensive leadership and communication skills (verbal and written); ability to build collaborative relationships among many diverse groups, working in various time zones, who are pursuing disparate goals – including Kronos upper management

• High degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively with executive-level management

• Thorough understanding of one or more of the following IT methodologies: Waterfall, SDLC, Agile, ITIL

• Salesforce admin certification is a plus; experience with software product offerings, both license and SaaS models, is a plus

Corporate overview

You’re empowered when you’re a Kronite.

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day.

EEO Statement

Equal Opportunity Employer

Kronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

Kronos participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email KronosCareers@kronos.com or please call 1 (978) 250 9800.

Keywords: Kronos Incorporated, Lowell , Director, Salesforce.com, Other , Lowell, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Nuclear Operations
Description: ABOUT Nuclear technicians, power plant operators and subsystems specialists are responsible for keeping vital Naval submarines and aircraft carriers running. These highly trained, hands-on professionals (more...)
Company: Navy
Location: Woonsocket
Posted on: 09/22/2020

Principal Research Associate/Scientist
Description: Company: Amazon Workforce Staffing Location: Woonsocket Posted on: September 17, 2020 Job Description: Company: STRAT ACUITY STAFFING PARTNERS Location: Cambridge Posted on: September 12, 2020 (more...)
Company: Amazon Workforce Staffing
Location: Woonsocket
Posted on: 09/22/2020

Amazon Workforce Staffing: Warehouse Team Member, Seasonal With $1000 Sign-On Bonus - Up To $18. 25/
Description: Seasonal Reduced-time Warehouse Team Member 1000 sign-on bonusHourly pay rate:Earn 15.25 18.25/hr, plus benefits and a 1000 bonus Limited-Time OpportunityLocation:Milford, MAJob opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: Woonsocket
Posted on: 09/22/2020


Principal Software Engineer
Description: Company: The Ascent Services Group, Inc Location: Littleton Posted on: September 12, 2020 Job Description: Job ID: 20-4667 Title: Principal Software Engineer Location: Littleton, CO Type: Direct (more...)
Company: Amazon Workforce Staffing
Location: Woonsocket
Posted on: 09/22/2020

Amazon Workforce Staffing: Warehouse Operator - Up To $18. 25 Per Hour
Description: Full-time Warehouse Team Member 500 sign-on bonusHourly pay rate:Earn 15.75 18.75/hr, plus benefits and a 500 sign-on bonus. Limited-Time OpportunityLocation:Taunton, MAJob opportunities vary by (more...)
Company: Amazon Workforce Staffing
Location: Woonsocket
Posted on: 09/22/2020

Nursing
Description: ABOUT By the very nature of their duties, Navy Nurses quickly rise to the top of their profession. They provide care, not only for military servicemembers and their families, but also for people in (more...)
Company: Navy
Location: Woonsocket
Posted on: 09/22/2020

Warehouse WorkerAmazon Warehouse Assistant - Different Shifts Available
Description: Shifts: Early Morning, Day, Evening Location: Milford, MA Job opportunities vary by location. We update postings daily with open positions. Hourly Pay Rate 15.75/hr - 18.75/hr , plus (more...)
Company: 8162
Location: Woonsocket
Posted on: 09/22/2020

Full-time Warehouse Team Member - $500 sign-on bonus
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate: Earn 15.75 - 18.75/hr, plus benefits and a 500 sign-on bonus. Limited-Time Opportunity Location: Taunton, MA (more...)
Company: 8162
Location: Woonsocket
Posted on: 09/22/2020

Delivery Coordinator (Immediate Openings)
Description: Shifts: Early Morning, Day, Evening Location: Milford, MA Job opportunities vary by location. We update postings daily with open positions. Hourly Pay Rate 15.75/hr - 18.75/hr , plus (more...)
Company: 8162
Location: Woonsocket
Posted on: 09/22/2020

Navy Diver
Description: ABOUT Their accomplishments are epic. Their expertise is unrivaled. No other force is more intensely trained to succeed in the perilous world of underwater adventure. Each assignment they take on is (more...)
Company: Navy
Location: Woonsocket
Posted on: 09/22/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Lowell RSS job feeds