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Deskside Support Technician - 2nd shift

Company: Sullivan and Cogliano
Location: Lowell
Posted on: November 18, 2020

Job Description:

Desktop Support Techs needed ASAP in Devens, MA for 3 month contract positions Shift available Monday through Friday, 300pm - 1130pm (2nd Shift) ROLES AND RESPONSIBILITIES bull Troubleshoot and handle service issues, approvals, and installations in a timely manner bull Foster good customer relations and service at all times bull Monitor and maintain the knowledge database functionality to include tracking tickets issued, outstanding, completion time etc. bull Maintenance of IT equipment such as PC's, servers, networking equipment, label printers and bar code scanners. bull Troubleshooting and solving technical support issues both in an office and robotic warehouse environment. bull Responsible for tackling ongoing special projects such as, but not limited to, running cable, configuring stations, and installing access points, switches, and other pieces of network equipment bull Printer maintenance and support bull Troubleshooting WANLAN and wireless connectivity issues bull DesktopLaptop image creation and management bull IP Phone setup and support bull Installation and support of Microsoft Office and other miscellaneous software applications bull Respond to help desk incoming calls and manage ticket queues bull IT inventory control bull Perform backup and create ghost images bull Provide daily reports bull Perform other duties assigned by management QUALIFICATIONS AND skills of the Technical Support bull B.S. in IT or CS preferred Certifications a plus but not required bull 2-4 yearsrsquo experience in technical support of PC's and networks in a Microsoft environment bull Experience with Widows Server 200820012, Hyper ndashV, IIS. bull Knowledge of active directory and domains. bull Knowledge of TCPIP configurations. bull Knowledge of PHP, HTML, CSS, XML bull Ability to monitor network and servers. bull Strong planning organizational skills required bull Proven ability and desire to rapidly understand ever-changing and new technology, and quickly become an ldquoexpertrdquo in its use and the ability to effectively support it in a fast-paced environment. bull Must have excellent problem solving and analytical skills bull Demonstrated ability to work in a team environment bull Excellent time management and communication skills bull Responsible and reliable, with a strong work ethic and positive attitude. bull Ability to monitor network and servers. bull Requires the ability to lift up to 75lbs, bend, squat, reach, twist, climb a ladder, run a network cable and operate scissor lifts to access and repair equipment. bull The physical working environment will include both office space as well as warehouse facilities.

Keywords: Sullivan and Cogliano, Lowell , Deskside Support Technician - 2nd shift, Other , Lowell, Massachusetts

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