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Technical Support Tech I

Company: Apex Systems
Location: Lowell
Posted on: November 18, 2020

Job Description:

APEX SYSTEMS IS LOOKING TO HIRE A TECHNICAL SUPPORT TECH IMMEDIATELY. INTERVIEWS NEXT WEEK TITLE Technical Support Tech LOCATION North Reading, MA - Work from home flexibility SCHEDULE Standard business hours TYPE Contract (W-2 only) SERVICES TO BE PERFORMED The AR IT Operations Technical Support Engineer will be joining a team of other Technical Support Engineers, who rotate responsibilities on a weekly basis. These responsibilities include but are not limited to providing remote support through our chat feature as well as over the phone and minimum onsite support. Monitoring the ticketing queue for incoming tickets and being able to prioritize and resolve tickets within the defined SLA (Service Level Agreement). Hardware requests, such as new laptops, desktops, Kindles, and any and all other necessary peripherals that are requested by the customer. You are also responsible for conducting new hire orientation. This involves, communicating with the new hires, managers prior to Day 1 start. REQUIRED SKILLS 1-3 years of experience in a help desk environment supporting more than 250 users in a team environment. Ability to handle ambiguity and escalations. Solid experience with Mac OS, Windows, Ubuntu. Ability to demonstrate ownership, superior customer service skills, communicate efficiently with your peers as well as the customer. Strong analytical skills with demonstrated problem solving ability. Must be able to lift 25lbs. Ability to work independently is a must. High School Diploma or equivalent Bachelors degree in Computer Science - preferred Interested candidates only Please send current and updated resume to EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Keywords: Apex Systems, Lowell , Technical Support Tech I, Other , Lowell, Massachusetts

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