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Desktop Support Engineer

Company: K2 Partnering Solutions, Inc.
Location: Lowell
Posted on: November 20, 2020

Job Description:

Client in the Boston metro area is looking for a Desktop Support Engineer to join their team This is a full-time direct hire opportunity that is remote until Q2 2021. Experience -10 years of experience and A communication -Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role -Hands-on experience with WindowsLinuxMac OS environments -Knowledge of basic PC networking. -Knowledge of network security practices and anti-virus programs -Experience working with Windows Active Directory -Working knowledge of office automation products and computer peripherals, like printers and scanners -Excellent verbal and written communication skills -Ability to perform remote troubleshooting and provide clear instructions. -Excellent problem-solving and multitasking skills -Customer-oriented attitude -Willingness to acquire new skills, learn new hardware and software, support team members on IT and Network Engineering projects Responsibilities -Address user issues related to PC hardware, software and networking. -Use simple, step-by-step instructions and ask targeted questions, when conducting remote troubleshooting with employees. -Use alternate solutions and workarounds when unable to immediately diagnose and fix the root issue. -Escalate unresolved issues to senior IT staff. -Support ISO 27001 Security related tasks for user administration, asset management, anti-virus scanning, reporting and more. -Record technical issues and solutions in the ticket tracking system. -Ensure new hires hit the ground running, by providing the required accounts, software, and hardware for their job function. -Manage user and office hardware inventory in an asset tracking system. -Help create technical documentation and manuals. -Occasional off-hours and weekend work as needed. Must be based in the Boston metro area.

Keywords: K2 Partnering Solutions, Inc., Lowell , Desktop Support Engineer, Other , Lowell, Massachusetts

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