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Desktop Support Engineer

Company: Wipro Ltd.
Location: Lowell
Posted on: November 20, 2020

Job Description:

This is 1 year W2 position with salary benefits with possibilty of extension. Job Descriptionskill set bull Minimum Three to four (3-4) yearsrsquo experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting violating the hardware warranty or customer security compliance requirements. bull Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. bull Certified on Lenovo Desktops, Apple MAC Linux devices bull Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites. Windows 10 troubleshooting skills, Knowledge on imaging using SCCM task Sequence, Intune MDM understanding. bull Ability to lift move computer equipment weighing up to 50Lbs. bull Skilled in desk side support and PC breakfix including basic administration of Windows OS and MAC OS. bull Some usage Knowledge of TCPIP networking, DNS, DHCP, VPN, and RDP. bull Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under lsquoSmart Handsrsquo capability. bull Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting resolving issues related to end user network cabling bull Good written and oral communications skills with clients and management as well as people skills. bull Ability to work with deadlines and complete tasks on-time. Printers support knowledge bull Preferably with an Associatersquos Degree in Electronics and CompTIA A Certification. bull Knowledge and experience of ticketing tools ( ServiceNow Remedy etc.).

Keywords: Wipro Ltd., Lowell , Desktop Support Engineer, Other , Lowell, Massachusetts

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