Desktop Support Technician
Company: Wipro Ltd.
Posted on: November 20, 2020
Position Desktop Support Technician Location San Jose,
CAMemphis, TNWaltham, MACenter Valley, PABrooklyn Park, MN Job Type
1 year Contract with W2 benefits Job Descriptionskill set bull
Minimum Three to four (3-4) yearsrsquo experience providing IT
Infrastructure field support which includes troubleshooting
hardware, software, operating system issues and problems and fixing
the issues without impacting violating the hardware warranty or
customer security compliance requirements. Hands on experience in
installing, troubleshooting and fixing desktops, printers, laptop
and other computer peripherals hardware problems as well as desktop
applications. Certified on Lenovo Desktops, Apple MAC Linux devices
Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to perform smart hand activity under instruction based
activities at sites. Windows 10 troubleshooting skills, Knowledge
on imaging using SCCM task Sequence, Intune MDM understanding.
Ability to lift move computer equipment weighing up to 50Lbs.
Skilled in desk side support and PC breakfix including basic
administration of Windows OS and MAC OS. Some usage Knowledge of
TCPIP networking, DNS, DHCP, VPN, and RDP. Smart hand support for
peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners,
routers, wireless routers, switches, firewalls, racks, cabinets,
multi-port data termination panels all under lsquoSmart Handsrsquo
capability. Ability to troubleshoot issues with systems and
networks using good deductive reasoning skill and troubleshooting
resolving issues related to end user network cabling Good written
and oral communications skills with clients and management as well
as people skills. Ability to work with deadlines and complete tasks
on-time. Printers support knowledge Preferably with an
Associatersquos Degree in Electronics and CompTIA A Certification.
Knowledge and experience of ticketing tools ( ServiceNow Remedy
Keywords: Wipro Ltd., Lowell , Desktop Support Technician, Other , Lowell, Massachusetts
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