Salesforce Service Manager

Company: Sunrise Systems, Inc.
Location: Lowell
Posted on: November 20, 2020

Job Description:

Sunrise System Inc. is currently looking for Salesforce Service Manager in Framingham, MA with one of our top client. Job Title Salesforce Service Manager Job Id 20-08948 Location Framingham, MA Duration Long term Contract with 8 months to start Position Type Hourly contract Position (W2 only) Job Summary Information Technology and Solutions is searching for a Salesforce Service Manager to assist in the delivery of Patient Services capabilities for Rare Disease. This position will oversee all aspects of service delivery striving toward operational excellence as well as successful project delivery. Ensures the set-up of the operational service modelframework and ensures its delivery according to agreements with service recipient representatives. Promotes service continuous improvement cycles in collaboration with the Service Owner and third parties. Main Competencies Job-specific Know How Proficiency Level Strong experience with Salesforce technologies is required to perform this job (Sales Cloud, Service Cloud, Pardot, Marketing Cloud). Experience with Salesforce coding, Configuration, and Salesforce Administration is a MUST Business acumen Business Partnering Compliance and Regulatory knowledge Cost Management Performance Management (KPI) Data analytics Vendor Management Specific technical expertise, Salesforce.com Advanced Service Management Job Description Responsibilities and Duties Act as primary point of contact to service recipients for escalation purpose Monitor the service recipientrsquos satisfaction Publish return of experience reports to service owner for enhancement and improvement purpose Identify and propose service improvements opportunities Advise service recipients on best practices to maximize the benefit of the existing service Accountable for day-to-day service delivery for the related service components (i.e application, solution, platform, processes) Ensure the set up and monitoring of the operational activity according to agreements with the service recipients and governance representatives at the agreed level Key contributor of continuous improvement activities in case of SLA breach Coordinate contributorrsquos activities involved in Service Delivery Ensure for capacity planning providing right inputs to operational teams Ensure integration and implementation of Service evolutions and enhancements Contribute on Service Contract setup and reviews according to with Service owner guidance Provide tangible inputs to design and improve the Financial Model of the Service Feed and contribute to the Service Line review Ensure the right configuration and settings of ITSM tools Responsible for security and regulatory compliance Transversal Skills Proficiency Level Interpersonal Communication Skills Problem Solving Advanced Transversal Collaboration Main Interactions ITS Service Line Leadership Service Ownership Infrastructure Service Delivery Domain Expertise DevOps engineering Business stakeholders Vendors strategic partners Experience At least 8 years of experience in a similar role. Contact Vishal Tejaswi Direct 732-931-3332

Keywords: Sunrise Systems, Inc., Lowell , Salesforce Service Manager, Other , Lowell, Massachusetts