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System Support Specialist

Company: Eliassen Group
Location: Lowell
Posted on: November 22, 2020

Job Description:

We have an exciting opportunity for a System Support Specialist with our industry-leading client in Cambridge, MA. We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Responsibilities Provide first-line support for IT related services for employees and clinical lab Triage incoming tickets, resolving where possible and escalating amongst team if needed Responsible for user account creation and management Support and troubleshoot system issues related to end-user IT equipment Support and troubleshoot network issues related to desktoplaptops including VOIP phones Support and troubleshoot COTS (commercial off the shelf) software issues Responsible for supporting audio and visual equipment Responsible for new user setup and laptop imaging Requirements Working knowledge of Microsoft Operating systems (Windows 7, Windows 8 and Windows 10) Working knowledge of Active Directory Working knowledge of Microsoft Office 201020132016 and Office 365 products Experience working with enterprise Anti-Virus technologies such as Symantec Experience working with enterprise Mobile Device Management technologies Working knowledge of Apple OS X Operating systems Working knowledge and understanding of network technologies such as TCPIP, DNS, DHCP, VPN Provide excellent customer service Desired Skills and Experience Experience working in a laboratory environment Excellent written and verbal communication skills Ability to manage time and prioritize tasks Desire to learn new technologies B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience Minimum of 2 years' experience Microsoft certification(s) a plus Job ID 346781 About Eliassen Group Eliassen Group provides strategic talent solutions to drive our clients' innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit httpwww.eliassen.com. Eliassen Group is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don't miss out on our referral program If we hire a candidate that you refer us to then you can be eligible for a 1,000 referral check

Keywords: Eliassen Group, Lowell , System Support Specialist, Other , Lowell, Massachusetts

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