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Customer Service Associate

Company: MACOM
Location: Lowell
Posted on: June 8, 2021

Job Description:

Headquartered in Lowell, Massachusetts, MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard. MACOM has multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, Asia and Australia. In addition, MACOM offers foundry services that represents a key core competency within our business. The foundry provides access to, and control of our broad range of proprietary technologies in an asset light, cost effective structure.

MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.

Our global organization of skilled engineers is driven every day to solve the world's most demanding wireless and wireline application challenges. We're proud of our more than sixty years' of hands-on experience designing and building analog semiconductor technology across the RF to Light spectrum.

Customer Service Associate

Job Description:

A MACOM Customer Service Associate is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Primary Responsibilities:

  • Provide accurate and complete response to high volume of incoming customer service inquiries
  • Order Entry/Management - new orders, return orders, sample orders, credits, debits
  • Maintain backlog to reflect customer requirements, manage all expedite requests
  • Handle customer complaints and/or elevate when necessary.
  • Coordinate with various other departments to solve problems
  • Exercises good judgment within defined practices and procedures to determine appropriate action.
  • Build relationships and trust though out the company and with customers.

Job Qualifications:

  • Strong data entry, repetitive task and attention to detail
  • Desire to learn
  • Ability to work well in a team environment
  • Customer orientation, ability to adapt to different personality types
  • Strong computer skills
  • Good verbal and written communication
  • Ability to multi-task, and manage time effectively
  • Proficiency with MS Office Suite
  • High school diploma

Other Special Skills:

  • SAP - preferred

Keywords: MACOM, Lowell , Customer Service Associate, Other , Lowell, Massachusetts

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