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WIC Program Assistant

Company: Community Teamwork
Location: Lowell
Posted on: June 9, 2021

Job Description:

WIC Program Assistant

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 400 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

CTIs WIC Program Assistant will be part of a team that is focused on helping families to meet their nutrition goals. This individual will perform income assessment and certification, issue vouchers for healthy foods and support family needs through referrals. Responsibilities include:

Perform reception duties such as:

  • Answer and direct phone calls.
  • Screen applicant inquiries for eligibility.
  • Referrals to other health and social services.
  • Manage appointment scheduling/rescheduling including reminder phone calls.
  • Greet and triage participants to appropriate staff.
  • Oversee flow of applicants/participants in waiting area.
  • Clerical duties as required.
  1. Follows all protocols and/or regulations for processing applicants/participants for (re)certification including:
  • Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
  • Educate and/ or explain participants rights and responsibilities, WIC foods, and using benefits at authorized vendors.
  • Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
  • Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
  1. Oversees benefit issuance for prescribed food prescription including:
  • (Re)issuing of food/formula prescription benefits.
  • Security of WIC Card stock.
  1. Performs other duties as needed, including quality assurance activities.

Qualifications include:

  • High School Diploma or equivalent
  • One years general office experience with proficient computer skills
  • Experience in health care or community facility preferred.
  • Bilingual skills English/Khmer, English/Portuguese, or English/Spanish desired.
  • Availability to work at multiple WIC sites and during program clinic hours, as needed.

CTI offers a comprehensive benefits package including, Medical, Dental, Vision, STD/LTD, Tuition Reimbursement and a 5% contribution to your 401K, 11 paid Holidays, 4 weeks of Paid Time Off, paid sick leave and much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

Keywords: Community Teamwork, Lowell , WIC Program Assistant, Other , Lowell, Massachusetts

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