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Workstream Lead, Salesforce Product Owner

Company: Labur Professional Staffing
Location: Lowell
Posted on: November 17, 2021

Job Description:

Summary Our client is looking for a Workstream Lead to take ownership of and drive the day-to-day delivery of the capabilities within their workstream, focusing on Salesforce Service Cloud and Community. This resource will partner with the GPL to lead the execution of the work to be done by the project teams. The Workstream lead is responsible for ensuring cross functional collaboration across project areas to create and deliver an integrated solution. Responsibilities * Work with other GPLs and PMO to facilitate cross workstream integration and consistency * Assume ownership and responsibility for the solution in the workstream * Drive analysis and design with Functional Leads and Business Analysts * Provide leadership and articulate vision for potential global solution * Facilitate cross project and workstream issue resolution * Facilitate team's input for readiness, training, adoption and deployment planning * Enable field consumption of the solution for the workstream * Drive and own workstream status * Escalate key decisions to Integrated Release team * Assigning workstream resources Qualifications * Bachelor's degree in Computer Science or another technical field * 3 years of Salesforce Service Cloud and Community experience * Strong experience as a Product Owner with a focus on Salesforce * Proven ability to work with IT and Business teams on requirements gathering, design, implementation and hyper care * Excellent written and verbal communication skills * Strong team building skills * Strong ability to work across multiple workstreams and tie them together * Strong ability to work with business and help them understand that IT will handle build * Ability to effectively and diplomatically work with several teams, including IT, Marketing and Service * High level of emotional intelligence (EQ)

Keywords: Labur Professional Staffing, Lowell , Workstream Lead, Salesforce Product Owner, Other , Lowell, Massachusetts

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