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Patient Care Coordinator

Company: Bridgewell
Location: Lowell
Posted on: November 23, 2021

Job Description:

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings in response to unmet or emerging needs. Our employees take pride in making everyday count to its fullest. They are committed to adding value to the lives of people we support, and they bring energy, ideas and a passion for service. If this describes you, then please consider joining our incredible team! The Position: We're looking for a full-time Patient Care Coordinator with our Lowell Counseling Services center to provide administrative support for this busy mental health clinic. If you are outgoing and organized with excellent communication skills and value meaningful work, this could be the perfect fit for you! Shift: Monday through Friday, 8am-4pm (40 hours/week) Essential Duties & Responsibilities: * Greet and assist visitors. * Answer and direct all phone calls to the appropriate personnel. * Schedule all intake and follow-up appointments in the Electronic Health Record (EHR) for all prescribers. * Input all new referrals into the Electronic Health Record (EHR) in a timely manner from the date received, ensuring a copy of the patient's insurance card(s) is also scanned in. * Ensure all client documents are scanned into the EHR accurately and in a timely manner, prioritizing lab results. * Process prescription refills daily. * Track lab results on a daily basis and ensure they are reviewed by prescribers. * Sort and distribute incoming mail. * Maintain updated releases of information, annual "Know Your Rights" forms and patient and contact information in the EHR. * Maintain organized reception, conference room, kitchen and waiting room areas and order office and cleaning supplies as needed. Report any facilities-related issues to the landlord and/or the main office as needed. * Handle requests for information as a result of subpoenas or releases of information and request records from off-site facilities as needed. * Prepare documents for monthly Utilization Review process. * Obtain, monitor and renew PT-1s (Prescriptions for Transportation). * Process inactive/terminated clinic cases, and maintain an annual list of client deaths. Required Education/Experience: * High School diploma required; Medical Assistant Certification preferred * Bi-lingual (Spanish) a plus * Experience with medical records, confidentiality regulations, and medial office operations. * Formal certification or education in any of these areas preferred. Bridgewell offers: * Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive. * Generous paid time off'includes your birthday (that's right, we even give you your birthday off!) * Collaborative work environment that values new insight and personal contributions * With over one hundred programs in the North Shore, Lowell and Merrimack Valley we provide excellent opportunities for training and development * Opportunities for professional development and growth Why Should You Apply:If top benefits alone don't sway you, then our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides the opportunities for you to to have a positive impact in the work you do. Requires acceptable CORI according to Bridgewell policy. Bridgewell is an EOE/M/F/Vets/Disabled

Keywords: Bridgewell, Lowell , Patient Care Coordinator, Other , Lowell, Massachusetts

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