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Senior Instructional Technologist/Designer - LMS

Company: University of Massachusetts Lowell
Location: Lowell
Posted on: May 12, 2022

Job Description:

The Senior Instructional Technologist/Designer is responsible for the day-to-day operation and maintenance of key instructional technologies on campus including hardware, software, and faculty/staff training. Duties also include developing and conducting training for faculty and administration in the following areas: Blackboard LMS, lecture capture, desktop videoconferencing, classroom technology and other technologies integrated into the classroom and curriculum.This position manages the on-campus Blackboard LMS instance at UMass Lowell, acting as the technical point of contact for installation and support for all integrations. The Senior Instructional Technologist/Designer will be expected to contribute to major projects and to the strategic goals of academic technology initiatives on campus.Academic Technology and Instructional Technology Support:The Senior Instructional Technologist/Designer will be the administrator of UMass Lowell's key instructional technology suite of tools and will provide oversight of core system(s), interface with solution providers, and assist to schedule maintenance and updates.Example of duties include:

  • Respond and monitor faculty support tickets, calls, and questions. Provide assistance to faculty and students via telephone, support tickets, virtual, and scheduled consultations.
  • Manage on-campus Blackboard and other associated applications for UMass Lowell. Includes daily monitoring of systems performance, scheduling requests and ensuring system reliability.
  • Work closely with IT Department staff and external partners to plan and coordinate system upgrades and maintenance.Technology Training for Faculty:Working independently, the Senior Instructional Technologist/Designer will develop and deliver academic technology workshops and training opportunities for UMass Lowell faculty and staff.Example of duties include:

    • Develop and conduct training and workshops for faculty and administration that includes Blackboard LMS, lecture capture, desktop videoconferencing, classroom technology and other technologies integrated into the classroom.
    • Workshops and seminars, plus online tutorials and associated materials should be developed to support these areas.Academic Technology Tools:Evaluate, pilot, and recommend academic technology tools. Provide synergy when working with academic and administrative departments, libraries, and technology service providers throughout the university to ensure successful integration of technologies into the UMass Lowell IT environment.Example of duties include:
      • Analyze potential instructional advantage as well as cost benefit analysis for academic technology. Contribute expertise to assist in project design and development for academic technology.
      • Consider how current and future academic technology tools will integrate with current applications and support services.Instructional Design Support for Faculty:Working with little supervision, the Senior Instructional Technologist/Designer will identify solutions for incorporating academic technology tools into discipline specific course content.Example of duties include:
        • Identify existing resources available on campus
        • Assist faculty to expand their teaching methods and gain confidence in using various technologies (using simulations, presentations, computer or technology assisted methods)
        • Assist faculty to develop content, multimedia, teaching, and assessment materials.
        • Provide training and instruction both one-on-one and small groups.Staying Current with Emerging Academic Technologies:The Senior Instructional Technologist/Designer is required to stay current on trends in academic technology.Example of duties include:
          • Present emerging instructional technology tools to the Academic Technology committee and work with the group to evaluate the usefulness for the UMass Lowell learning community.
          • New technology research & suitability for adoption - Gather information and determine suitability of current and cutting-edge tools and equipment utilized in a classroom or virtual setting.
          • The Senior Instructional Technologist/Designer will pursue continuous professional growth and development in the application of instructional technology.Other Job Duties:
            • Database management
            • Website creation & support
            • Multimedia production/supportMinimum Qualifications (Required):
              • Bachelor's Degree required
              • Five to seven years of experience supporting instructional technology or instructional design in an educational environment
              • Minimum of three years' experience with Blackboard or other Learning Management SystemsPreferred Qualifications:
                • Master's Degree in Educational/Instructional Technology/Design preferredAdditional Considerations:
                  • Excellent interpersonal, verbal, and written communication and organizational skills
                  • Be familiar with instructional design principles and various instructional delivery modes
                  • Requires extraordinary customer service skills
                  • Ability to create and present training sessions for faculty and staff
                  • Ability to work closely with faculty to deliver quality instructional resources across all disciplines
                  • Able to manage multiple simultaneous projects
                  • Demonstrated ability to plan, strategize, and deliver projects
                  • Work with little to no supervisionSpecial Instructions to Applicants:Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.This is a SEIU 888 Professional Union position, Grade P20.Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

Keywords: University of Massachusetts Lowell, Lowell , Senior Instructional Technologist/Designer - LMS, Other , Lowell, Massachusetts

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