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Client Services Representative

Company: Community Teamwork
Location: Lowell
Posted on: November 19, 2022

Job Description:

Client Services Representative
Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.
At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.
We offer:


  • Casual work environment
  • 4 weeks of PTO
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement (for degreed programs)
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers, a supportive environment and a great mission with an outstanding Community Action Agency

    We are seeking a Client Services Representative on a full time basis to process fuel assistance applications for new applicants including conducting application interviews.
    Responsibilities include:

    • Conducting recertification of income and calculating client benefit amounts;
    • Determine acceptable document verification while supporting families with appropriate referrals for other needs.
    • Processing client applications for re-certifications following all funding source protocols and/or regulations; compiling required statistics and maintaining client records for audit purposes.
    • Reviewing and troubleshooting client issues
    • Educating clients on available programs
    • Advocating for clients
    • Performing reception duties such as answering phone calls, scheduling appointments, greeting clients and other clerical duties.
    • Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.

      Qualifications include:

      • High School Diploma or equivalent
      • One year office experience with telephone and data entry preferred
      • Knowledge and experience working with low income, elderly and culturally diverse families
      • Excellent written and oral communication skills, customer service skills and organizational skills
      • Ability to work independently and as a team in a fast paced, detail oriented environment
      • Night and weekend work may be required as needed
      • Ability to pass a CORI background check.
      • Bi-lingual skills (English/Spanish and English/Khmer) preferred.
      • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI's clientele.

        Commitment to Diversity Equity and Inclusion
        Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

        All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

        This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

Keywords: Community Teamwork, Lowell , Client Services Representative, Other , Lowell, Massachusetts

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