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AssistantDirector International Student Services

Company: UMass Lowell
Location: Lowell
Posted on: January 22, 2023

Job Description:

General Summary of Position:
The Assistant Director International Student Services works collaboratively with the International Students & Scholars Office, Study Abroad Office, Admissions & Recruitment Offices and the Academic Deans and Faculty in the development and support of strategic programs and partnerships that support the growth of international student enrollments and collaborations. This work includes identification and solicitation of international partners and opportunities, development of program and business models, development of supporting MOUs, hosting and oversight of international campus visits, and oversight of international support partners.
Essential Job Duties:
Development of Strategic Programs and Partnership:


  • Identify international partner and program opportunities that will contribute to international student enrollment growth
  • Coordinate communications and meetings that promote development of international partnerships and programs
  • Serve as the GPS lead in development of international partnership and programming efforts
  • Consider/ensure University enrollment and business interests are at the forefront of international partnership opportunities


    Support of Strategic Programs and Partnerships:

    • Serve as a key contact with international partners to ensure ongoing monitoring and success of international programs.
    • Serve as key contact and provide monitoring oversight for GPS international recruitment partners (e.g, Abitus, Pathways).
    • Periodically evaluate international partnerships to ensure the programs meet the needs of the partners, the University and our students and faculty.
    • Coordinate appropriate meetings and visits with international partners to ensure continued success of programs.
    • Provide logistic support for visiting international partners and students (for hosted programs in Lowell) when they are visiting campus.
    • Develop/monitor budgets, revenues and expenses associated with international partnerships and programs.
    • Provide quarterly reporting and updates to Vice Provost regarding success and challenges of these programs and partnerships.

      Management of MOU, Contracts and International Program Partnerships:

      • Work closely with Vice Provost, Dean and other invested University parties in the development, review and update of international partnerships to ensure partnerships align with the enrollment and business goals of GPS and meet the academic needs of our programs and departments. Document and maintain records of all international academic partnerships and review on a regular basis.
      • Serve as liaison to UMass Lowell Provost's office, UMass President's Office and UMass Lowell Office of Institutional Compliance to ensure compliance during creation/ renewal of International MOUs, articulation agreements with partner institutions for dual degree programs, licensing agreements, study abroad and incoming exchanges; evaluate and present proposals for international initiatives to the Provost.

        Minimum Qualifications (Required):
        Education/Experience:

        • Master's degree and 1-3 years of experience working with international student populations
        • Minimum of one year customer service experience (managing high volume phone system, customer interaction, etc.)
        • Minimum of one year experience working with international students in the higher ed setting
        • Demonstrated knowledge or strong interest in learning about sponsored student visa matters
        • Familiarity with Data Management systems and using computerized student information systems
        • Must be proficient in Microsoft Office Suite
        • Cultural sensitivity to persons of all backgrounds and nationalities
        • Demonstrated organizational, interpersonal, and communication skills
        • Excellent attention to detail, and ability to prioritize


          • Additional Considerations:
          • Must be a team player and easily able to adjust to changes in a suitable manner
          • Familiarity with UMass Lowell academic policies and procedures, especially student-facing policies desirable
          • Experience using a CRM
          • PeopleSoft Student Records experience desired

            Special Instructions to Applicants:
            Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.
            This is an SEIU 888 Professional Union position, Grade P17.
            Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
            Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.


            The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration
            for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual
            orientation, gender identity/expression, marital status, or other protected class.

Keywords: UMass Lowell, Lowell , AssistantDirector International Student Services, Other , Lowell, Massachusetts

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