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Emergency Roadside Responder

Company: VirtualVocations
Location: Lowell
Posted on: July 9, 2024

Job Description:

A company is looking for a Remote Emergency Roadside Telephone Responder.

Key Responsibilities:

Answer high volume incoming calls from AAA Members in need of Roadside Assistance
Accurately input Member information and provide assistance using internal knowledgebase programs
Use online mapping tools to determine Member breakdown location and establish tow to destination

Required Qualifications:

High School Diploma or equivalent
One year customer service experience, call center/inbound call taking experience preferred
Proficient computer use and typing skills
Familiarity with maps and map reading preferred
Successful completion of three week virtual training class

Keywords: VirtualVocations, Lowell , Emergency Roadside Responder, Other , Lowell, Massachusetts

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