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Contractor - It Technician

Company: Onto Innovation
Location: Lowell
Posted on: November 22, 2022

Job Description:

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspectionof wafers and packages; metal interconnect composition; factory analytics;and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.Job Summary & ResponsibilitiesUse ticketing systems to report individual work assignments (Freshservice is a plus)Setting up Windows machines for new hires/replacement hardware via Microsoft SCCM( Image, Deploy, Local Setup or Ship)Monitoring computer hardware performance and diagnosing system issuesInstalling, configuring and upgrading software applicationsTroubleshoot and resolve software application and OS related problems(Windows Only)Printer Support ( troubleshooting, swap toners and etc.)Knowledge and Skill Requirements:This is an entry level position is ideally with 1 or more of the followingTechnical skills in installation and troubleshooting of relevant software and hardwareKnowledge and experience providing customer services, preferably in an IT service environmentUsing any case management / support ticketing and knowledge-based systemsExperience of supporting Windows 10 systems and Office 365A+ certification ( is a plus)QualificationsKey Competencies:1-3 years' experience in the IT support rolePositive attitude and collaborative approach in working within a team environmentStrong customer service skillsStrong oral and written communicationsAbility to learn and adapt quickly to changesCritical thinking and analytical capabilities in troubleshooting and problem solvingPlanning, organizing and prioritizing skillsAttention to detailOnto Innovation is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We offer competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives.We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Keywords: Onto Innovation, Lowell , Contractor - It Technician, Professions , Lowell, Massachusetts

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