Store Director, Boston
Company: Glossier
Location: Boston
Posted on: April 3, 2026
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Job Description:
Overview We are a people-powered ecosystem, brought to life by
engaging online and offline experiences. In 11 years, we have built
an iconic brand that goes far beyond beauty. Our brand is built on
trusted emotional connection, empathy, and consistency in how we
show up for people every day. We are woven into everyday moments of
people’s lives, becoming part of their routines, their
self-expression, and their confidence. We are defined not just by
what we make, but by how we make people feel and the relationships
we build over time. Our north-star values are to be Human, Curious,
Playful, and Helpful. We are driven by a shared mission to become
the Most Loved Lifestyle Brand in the World. Our store leaders will
help drive our people-first employee experience philosophy rooted
in authenticity, integrity, inclusion, equity, and empathy. As the
Store Director, it’s your job to lead, inspire, and develop a
best-in-class team to create inspiring and exceptional customer
experiences, and set the tone for your team as they help customers
discover and deepen their connection with Glossier throughout their
visit and beyond. As an experienced people leader with a
hospitality mindset, you foster and maintain a safe, equitable, and
inclusive environment for your team, while acting as a bridge to
the larger Glossier community and corporate team. Finally, as a
strategic thinker with an entrepreneurial spirit, you make
decisions that support the Glossier brand and business and deliver
measurable key results. Not new to the Glossier team? We welcome
your application! Many of our Corporate Retail team members have
joined within the last year and we would love to hear from you to
get to know you (or get reacquainted). Please submit your candidacy
for consideration! As the Store Director, you will be responsible
for the development of the store’s talent culture, with direct
impact to the employee and customer experience. Performance
expectations include but are not limited to the following: Team
Leadership: Deeply understand, model, and coach Glossier’s mission,
vision and values: Devoted to the Customer, Inclusive, Curious,
Courageous, and Discerning. Drive a culture anchored in our
people-first employee experience philosophy rooted in authenticity,
integrity, inclusion, equity, and empathy. Develop and retain a
high-performing team with diversity of backgrounds and experience,
collaborating with the store’s HR representative and the Head of
People, Retail to implement and carry out Glossier’s performance
management processes. Partner with the store’s HR Representative,
the Head of People, Retail and Talent Acquisition team to drive an
inclusive and equitable talent acquisition strategy, engaging the
participation of Associate Store Directors in building a continuous
candidate pipeline. Develop and empower a team of exempt and
non-exempt employees while providing effective and frequent
coaching, feedback, recognition and encouragement. Create and
support an inclusive and equitable work environment and uphold our
Code of Conduct and commitment to a work environment that is free
from discri mination, harassment, bullying, and intimidation.
Promote, participate, and own the completion rate of all Glossier
training initiatives such as: Equity : Equity, Diversity,
Anti-Racism Training, Customer : Glossier Experience Training,
Product : Product Knowledge Training Sessions and Roundtables,
Operations and Compliance. Create a culture of clear, open, and
ongoing communication, ensuring all team members are equipped with
information they need to thrive and effectively share feedback,
ideas, and issues. Support and drive the store’s recognition
initiatives, in partnership with the store’s HR Representative ,
fostering a work environment of collaboration, camaraderie, and fun
— joy is our language! Spend the majority of the time on the floor,
supporting the team - working at least 2-3 Manager on Duty (MOD)
shifts per week. Customer Experience Leadership: Model and coach
Glossier’s customer experience principles, ensuring consistently
memorable and inspiring customer experiences. Drive a culture of
accountability for expected service levels, coaching to performance
standards by leveraging the support of the management team.
Identify key customer trends and requests; communicate effectively
to HQ to support continuous improvement and innovation of the
Glossier retail experience and product assortment. Monitor and
analyze customer feedback, working with your store leadership team
and key partners to develop and implement customer experience
strategies. Support the testing and implementation of new customer
experiences in collaboration with HQ teams to innovate on the
Glossier retail experience. Spend the majority of your time
throughout the week on the sales floor, working directly with
customers and your team. Business Leadership: Deliver on Glossier’s
unique retail experience philosophy, optimizing first and foremost
for excellence in customer experience, and in turn driving the
operational and financial results that follow. Serve as a deeply
knowledgeable advocate for our product philosophy and portfolio,
and inspiring and coaching your team to facilitate customer-led
discovery journeys. Create effective and strategic team schedules
to support the customer experience and payroll targets.
Consistently uphold visual standards in your store, including
visual merchandising and facilities maintenance. Analyze your
business results to identify strategies to improve store operations
as well as HQ operations and product assortment. Develop strong
working relationships with vendors, landlords/property managers,
and other partners in your store while upholding a culture of
accountability for expected service levels. Effectively manage
budgets for your store, and ensure operational SOPs are followed
consistently in order to support customer, team, business, and
compliance goals. Act as a key connection point to HQ - be the
ultimate people, customer, and business advocate on behalf of the
store team. Qualifications 5 years of experience leading
multi-level teams in a fast-paced retail or hospitality
environment. Demonstrated experience in building highly capable,
diverse teams and investing deeply in the growth and development of
managers and team members. Experience in building and promoting a
people-first employee culture, fostering an engaging, welcoming,
and inclusive environment. Demonstrated ability to employ
outstanding communication practices that are ongoing, clear, and
structured, promoting transparency, accountability, and
understanding of performance and business expectations. Proven
ability to motivate and inspire teams, maintaining high levels of
engagement and strong employee morale. Demonstrated ability to show
empathy and understanding while still driving action. Desire and
willingness to roll up your sleeves and jump in when the situation
requires it. Track record of delivering measurable financial,
operational, and customer experience results. Ability to make
difficult tradeoffs, balancing short- and long-term objectives in
pursuit of business vision and goals. Desire and willingness to
roll up your sleeves and jump in when the situation requires it.
Passion for building exceptional, detail-oriented, customer and
employee experiences. Passion for beauty as a conduit for
connection and personal narrative; excitement for creating
environments and experiences that celebrate everyone’s unique
beauty journey. Ability to work a flexible schedule, including
evenings, weekends, and holidays required. Experience in a
scaling/start-up environment and testing new experiential concepts
in a customer-facing environment a plus. Click here to view the
candidate privacy policy under FAQ's We are an Equal Employment
Opportunity (“EEO”) Employer. It has been and will continue to be a
fundamental policy of Glossier not to discriminate on the basis of
race, color, creed, religion, gender, gender identity, pregnancy,
marital status, partnership status, domestic violence victim
status, sexual orientation, age, national origin, alienage or
citizenship status, veteran or military status, disability, medical
condition, genetic information, caregiver status, unemployment
status or any other characteristic prohibited by federal, state
and/or local laws. This policy applies to all aspects of
employment, including hiring, promotion, demotion, compensation,
training, working conditions, transfer, job assignment, benefits,
layoff, and termination.
Keywords: Glossier, Lowell , Store Director, Boston, Retail - All , Boston, Massachusetts
