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ePayment Services Representative

Location: Lowell
Posted on: January 13, 2022

Job Description:

Job DetailsJob LocationHeadquarters - Lowell, MADescriptionUnder the direction of the Assistant Treasurer-ePayment Services Manager, demonstrates a broad knowledge of electronic payment products and services including: ATMs terminals, Credit, Debit and Gift Cards, Online Banking, Mobile Banking, Text Banking, Funds Transfer, and Bill Paymentand is able to perform various duties related to the ongoing servicing and maintenance of these products and services. Quality of the work produced and level of productivity is within acceptable range for the department and corresponds to level of experience; adheres to established policies and procedures. Supports the Credit Union's Core Values and Ultimate Goal and the department's focus on service, quality, efficiency, and teamwork.ESSENTIAL DUTIES AND RESPONSIBILITIESMaintain member online banking cross-account transfers and bill pay profile account data to ensure proper transaction processing. Review Online Banking, Bill Pay, and other Electronic Payment Service daily activity reports to identify exceptions and outstanding bill pay items; contact members or vendors as necessary; and process necessary corrective transactions or payment.Upload new approved credit card applications from Loans PQ to FIS Base 2000 system, review data for accuracy, and ensure required documentation has been obtained.Maintain Miser, EFT Source, lan, and/or FIS information for all requests for card activations, new card orders, account upgrades, program changes, limit increases/decreases, denied applications, risk-based pricing changes, charge-off accounts, inactive accounts, card replacements, and changes to member information; create and send appropriate notices and/or disclosures and file supporting documentation.Perform Quality Control Review of daily card activities to ensure appropriateness of maintenance, accuracy of new account data; appropriate supporting documentation has been obtained, and to process necessary corrective transactions.Prepare the daily reconciliations and settlement of ATM, debit and credit card transactions, identify exceptions and out of balance conditions, seek to resolve outstanding issues, and follows proper escalation process as needed.Monitor ATM terminal service issues to ensure ATMs are up and running; escalates unresolved or critical issues to management in a timely fashion.Support all of the activities related to the processing of card compromises, card fraud activity, chargebacks, reports of unauthorized electronic fund transfer transactions, and inaccurate ATM transactionsProcess a variety of card transactions including payments, cash-advances, fee waivers, balance transfers, charge-offs, foreign adjustments, returned checks and corrections.Provide help desk, member service support, and other duties as required to support the payment processing department on a regular basis and to support the entire operations division on an as needed basis.Respond to internal and external related member questions & research for all card and member self-service products and services.Participate in department projects and in the development of department procedures.Perform other related duties as required.CORE COMPETENCIESTo perform the job successfully, the individual must be organized and detail oriented and should demonstrate the following competencies:Problem solving - the individual will demonstrate good judgment, problem solving, and decision making skills; be able to apply knowledge and experience to seek solutions and solve problems; will resolve problems in a timely manner, gather and review information, make recommendations for possible solution, and escalate issues following proper channels. Member service - the individual will take responsibility and ownership for servicing members; will respond promptly to member needs, solicit member feedback to improve service, and build rapport during all interactions and communications; will resolve issues with minimal direction, and handle difficult or emotional member situations in a positive manner. Interact with attorneys, third party service providers, financial institutions, and other Credit Union employees to satisfy member needs.Accountability - the individual is self-motivated, will take initiative, and perform work with minimal direction; be able to manage, organize and prioritize work to ensure its completion in a timely manner, that deadlines are adhered to, and department productivity is maintained.QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEAssociate's degree (A.A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups, members or employees or organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all unites of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.COMPUTER SKILLSProficient with the following software programs: Miser Core System; Microsoft Office Word, Excel, and Outlook; Internet applications; lan and FIS Base 2000; Loans PQ; Online Banking, Bill Pay, Mobile and Web-based and member self-service technologies.PHYSICAL DEMANDSThe employee is regularly required to use routine office equipment such as calculators, typewriters, PCs and PC software applications, copy and fax machines, etc. Individual should have knowledge of windows, excel software. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: JEANNE DARC CREDIT UNION, Lowell , ePayment Services Representative, Sales , Lowell, Massachusetts

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